Visitor
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7 Messages
Xfinity Stream suddenly missing local channels such as ABC and NBC on an Amazon Fire TV
My Xfinity Stream app suddenly has lost access to local channels such as ABC and NBC ( maybe more ) on an Amazon Fire TV. These channels have always been available on this TV before but now are gone for some reason. If I try to click on them, I get a message "Please connect to your in-home WiFi". This only happens on this one TV. The local channels all come up fine on the app on my other TV's, my PC, and Android phone. I have uninstalled and reinstalled the app to no avail. I cannot understand why this is suddenly happening. Has anyone else experienced this or have any ideas?
XfinityThomasA
Official Employee
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1.7K Messages
9 months ago
Thank you for your detailed post including the error message you have received while using the Xfinity Steam app on your Amazon Fire TV, @user_bd2930. That error message indicates your TV isn't connected to your Xfinity home Wi-Fi network which would impact the available programs. Can you double-check your network setting on that TV to ensure you're connected to your in-home network?
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bw68
Visitor
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1 Message
5 months ago
My NBC channel 804 has been pixilating constantly for several weeks now and getting worse. It is the ONLY channel doing this. Why?
8
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user_ff8ptj
3 Messages
3 months ago
I began having this issue a few days back, certain channels not being available on the xfinity streaming app (SNY, CW, etc.) that have always been available. I am also getting the message "Please connect to your in-home WiFi" This is only happenning on the app. I openned a ticket last night via chat and the rep stated it was fixed and would take effect in a few minutes. 12 hours later, no change. Please help. This is a huge inconvience.
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user_ygntnq
2 Messages
3 months ago
Has there been any resolution to this issue? The Xfinity website indicates that even when out of your home area, the local ABC/NBC stations should be available but I always get the “you need to be connected to your home WiFi” error. I tried going to an Xfinity store for help but they didn’t know what was happening and the chat through the app seems to be an AI robot that can’t help.
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user_60rra4
1 Message
2 months ago
8/29/24 The same exact issue is happening to me now with local channels CBS, ABC, and FOX. Yesterday they were all there & fine and as of today they are no longer there or accessible. Also get the ‘need to connect to your in-home Wi-Fi’ message when trying to watch them. What would cause the sudden change? Please fix.
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user_hspalq
1 Message
2 months ago
The ABC channel just does not show in the channel listing's on fire tv or my tablet. Add me to the list on problem customers.
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user_ae9fsz
1 Message
2 months ago
Same here. CBS not coming in. Saying connect to the internet, when I clearly already am.
1
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user_174791
Visitor
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1 Message
2 months ago
I am having the same issue with ABC and Fox. There are football games on the schedule that are also broadcast on espn+. I believe they are blocking those channels deluxe to the program. This is not acceptable since I pay for my local channels to be on the stream and I am within those local channels broadcast range. Might be time to cut cable.
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user_owk7th
1 Message
2 months ago
Did anyone get an explanation? I’m having the same issues with ABC, CBS & FOX. it probably has to do with College football being on yesterday 8/31 however it’s still not working today 9/1.
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user_ygntnq
2 Messages
2 months ago
Still having this issue and it’s impossible to get in touch with anyone at Xfinity to resolve the problem. It’s has been MONTHS and no resolution.
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user_6332sm
4 Messages
2 months ago
Same issue with only abc and cbs started 8/29. Same exact messages with Amazon fire stick
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user_q3mrzx
2 Messages
2 months ago
I am having the same issue. No access to Fox, ABC, CBS (and probably other channels) when using Xfinity Stream but connected to the Internet not using my home my network. Spent over 1 hr with customer support yesterday and the issue is still not fixed. Please explain what is going on, obviously this issue is not limited to a few systems. I am seeing it on Amazon Fire, iPhone, and iPad.
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user_4kim6x
1 Message
2 months ago
Same issue- was previously able to watch ABC Streaming on my iPhone & then the next day -either 8/29/24 or 8/28/24, could not & got an error message stating to connect to my home WiFi. Makes no sense that something could change midweek…
9/2/2024.
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user_5dg0dy
1 Message
2 months ago
I am having the same problem with it asking me to connect to my home wifi.
I've been using the Xfinity Stream app since beta test. Never any problems getting my local networks cbs, NBC, fox, ABC. Now I get the error message for all of them. I spent hours on the phone over Labor Day weekend with 1st level tech contacts, and advanced level techs. We did refresh, reboots, uninstall, install, etc. It's now Monday evening and it's still the same story. I've been a customer for over 40 years and it may be time to pull the plug on Xfinity.
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user_u59muo
8 Messages
2 months ago
I spoke to a few others who are having the same issue. Has to be a glitch in the streaming app. Techs you get contacting Xfinity have no clue. Yes, it may be time for us to cut the cord if the can’t fix this quickly!
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