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ChrisL1210
Expressive Exchange
Conversation Starter
1st Like

Contributor

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15 Messages

Monday, April 19th, 2021 12:41 AM

Closed

Xfinity stream beta app only showing tvgo channels

Previously when I clicked live, all channels, the guide would come up with all of the channels on my plan.  In the last 2 weeks or so, the screen started freezing after playing 30 min or so.  Now in the last 3 days, I don't even see all my channels.  When I click all channels it only shows me the tvgo channels.

Did something change?

Question

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Updated 

4 years ago

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11

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CCMartin

Gold Problem Solver

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2.9K Messages

4 years ago

Thank you for reaching out to over our forums, @ChrisL1210

 

Our team wants to make sure your services are working as intended. Did you make any recent changes at all to your service? If not, please send us a private message with your full name and service address for us to take a deeper look. 

 

• Click the "Peer to peer chat" icon or https://comca.st/3n3SVP4
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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user_5d3d01

Visitor

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2 Messages

4 years ago

Xfinity is the worst service I have ever seen in my lifetime.The worst customer service by far, Buyer beware

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user_5d3d01

Visitor

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2 Messages

4 years ago

Their stream TV, is spotty at best........now today it's only giving me TV GO channel not All channels........

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, @user_5d3d01, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your Xfinity Stream app. We have had known issues with the app. However, some have reported that refreshing your account will help with the issues on the app. Are you able to attempt to refresh your account through the Xfinity My Account app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_9a273c

Visitor

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2 Messages

4 years ago

All my channels disappeared today, and their customer service has been zero help 

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user_9a273c

Visitor

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2 Messages

4 years ago

Suddenly all my channels "require an upgrade" to view. Even basic local channels. I'm not buying a tv box, I just need your Stream app to work as advertised.

(edited)

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, @user_9a273c, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your Xfinity Stream app! Have you tried completing any troubleshooting steps to see if you can resolve the issue such as refreshing your account using the Xfinity My Account app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_32e913

Visitor

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5 Messages

@user_9a273c same are the channels still gone 

4 years ago

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XfinityRaul

Official Employee

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2K Messages

Hello, @user_32e913. Thanks for reaching out about needing help with the Xfinity Stream app. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

 

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

MusicLady1022

Regular Visitor

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2 Messages

4 years ago

Having same problem on my Xfinity apps on iPad and iPhone and Kindle.  All the apps are currently just showing TV GO instead of all channels.  How do I refresh account using Xfinity My Account app? I am connected to my WiFi.  Was showing all channels then they disappeared and just TV GO showing.  How do I get all my channels back?

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user_32e913

Visitor

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5 Messages

@MusicLady1022 same called customer service they know

4 years ago

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XfinityAldrik

Official Employee

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2.2K Messages

Hello @MusicLady1022, thank you for taking the time to reach out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? Our team would love to troubleshoot this issue with you. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_96186f

Visitor

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1 Message

4 years ago

I am having same issue

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user_32e913

Visitor

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5 Messages

@user_96186f me too called customer service they know

4 years ago

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XfinityEmilyB

Official Employee

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2.1K Messages

Welcome to our community forum, @user_96186f! I love using the beta steam app on my bedroom TV so I'd be upset if I couldn't view all my channels. To clarify, are you connected to your home Xfinity network when you have this issue? Have you tried uninstalling and reinstalling the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_d31977

Visitor

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1 Message

4 years ago

I am also having the same issue

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user_32e913

Visitor

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5 Messages

@user_d31977 me too I called customer service they know nothing about it 

4 years ago

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XfinityAmira

Official Employee

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4.2K Messages

Hello All! Thanks for reaching out on our Forums page and bringing this concern to our attention. We can confirm this is a known issue we're working to correct as soon as possible. In the meantime, my team would still like to attempt to fix this issue through troubleshooting, as other customers have been able to rectify the issue by doing so. To best assist, please send us a Private Direct Message. 

 

To send us a Private Direct Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_894ef0

Visitor

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1 Message

4 years ago

I’m only

showing tv go right now . Somebody help!!!!

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user_32e913

Visitor

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5 Messages

@user_894ef0  me too I called customer service they know nothing 

4 years ago

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ChrisL1210

Contributor

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15 Messages

Mine was due to moving and them changing my address before they were supposed to.

4 years ago

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XfinityGabriel

Official Employee

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2.4K Messages

Hi, @user_894ef0! Thank you for patiently waiting for a response and for reaching out for help with the XFINITY stream concern. I never like experiencing issues when trying to watch video content via the XFINITY stream portal or app. How are the services currently working for you? Are you still noticing issues at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

jgeltme

Visitor

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1 Message

4 years ago

Same thing is happening to me; chatted with xfinity who told me they have fixed the problem remotely. It’s not fixed. Using an iPad in Oakland, Calif.

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XfinityMarcos

Official Employee

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2.4K Messages

Hello, @jgeltme, thank you for reaching out to our forum for help with your Stream issues. This has been a known issue and our engineers have been working on a fix, however; we've noticed some success with troubleshooting. What steps have you taken already? That way we can avoid repeating if possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Knussba

New Poster

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10 Messages

4 years ago

I have the same problem in the stream app on ipad. I can see all channels on safari but not in stream app

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CCSean1

New Problem Solver

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318 Messages

Hello @Knussba, thank you for taking the time to reach out to us on the forums I hope you are doing well. I am sorry to hear you are experiencing this issue on your iPad, I know how frustrating it is to not be able to watch all your favorite shows on the device you are wanting to use. This is not the experience we want you to have as a valued member of the Xfinity family.

 

Are you having this issue on any other devices or just on the iPad? Are you using Safari on the same iPad and it works fine or are you using Safari on a different device?

I no longer work for Comcast.

4 years ago

0

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