Xfinity stream beta app only showing tvgo channels

Hey there, @user_5d3d01, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your Xfinity Stream app. We have had known issues with the app. However, some have reported that refreshing your account will help with the issues on the app. Are you able to attempt to refresh your account through the Xfinity My Account app?

Hey there, @user_9a273c, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your Xfinity Stream app! Have you tried completing any troubleshooting steps to see if you can resolve the issue such as refreshing your account using the Xfinity My Account app?

@user_9a273c same are the channels still gone 

Hello, @user_32e913. Thanks for reaching out about needing help with the Xfinity Stream app. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@MusicLady1022 same called customer service they know

Hello @MusicLady1022, thank you for taking the time to reach out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? Our team would love to troubleshoot this issue with you. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@user_96186f me too called customer service they know

Welcome to our community forum, @user_96186f! I love using the beta steam app on my bedroom TV so I'd be upset if I couldn't view all my channels. To clarify, are you connected to your home Xfinity network when you have this issue? Have you tried uninstalling and reinstalling the app?

@user_d31977 me too I called customer service they know nothing about it 

Hello All! Thanks for reaching out on our Forums page and bringing this concern to our attention. We can confirm this is a known issue we're working to correct as soon as possible. In the meantime, my team would still like to attempt to fix this issue through troubleshooting, as other customers have been able to rectify the issue by doing so. To best assist, please send us a Private Direct Message. 

To send us a Private Direct Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support direct messaging, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

@user_894ef0  me too I called customer service they know nothing 

Mine was due to moving and them changing my address before they were supposed to.

Hi, @user_894ef0! Thank you for patiently waiting for a response and for reaching out for help with the XFINITY stream concern. I never like experiencing issues when trying to watch video content via the XFINITY stream portal or app. How are the services currently working for you? Are you still noticing issues at this time?

Hello, @jgeltme, thank you for reaching out to our forum for help with your Stream issues. This has been a known issue and our engineers have been working on a fix, however; we've noticed some success with troubleshooting. What steps have you taken already? That way we can avoid repeating if possible.