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user_l806bo
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5 Messages

Wednesday, June 19th, 2024 5:28 PM

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Xfinity stream app on Amazon fire tablet

Every time I open the app on my Amazon fire tablet, the purple logo screen flashes, then goes black and is unresponsive.

I have cleared storage and cache, forced stop, uninstalled/reinstalled, and reset the tablet to factory settings.

Both the app and tablet are the most recent updates (version 8 for both)

nothing has worked

Question

 • 

Updated 

11 months ago

1.5K

33

user_4fyjam

1 Message

11 months ago

Just to throw this in here. My kindle has been working perfectly with Xfinity stream up until 1 week ago. And then it stopped just like everyone else. Opens and black screen.  My kindle was bought in January 2024. Everything is up-to-date. I have cleared cache uninstalled restarted. Doing a little look back 4 years ago they had the same problem with the same troubleshooting. Same complaints too. Xfinity troubleshooting does not work. So really there is no solution until they fix the bug on their end. 

0

user_1ss204

3 Messages

11 months ago

Same here. All other streaming apps work fine on the Fire Tablet HD8+. Only xfinity streaming is broken.

6

user_u6k1le

6 Messages

How about an Xfinity employee actually turning the brain switch to the ON position and contact whoever is in charge of the failed app update and letting them know they need to get this flopped update FIXED ASAP!

11 months ago

XfinityLinda

Official Employee

 • 

1.8K Messages

@user_1ss204 Sorry about the trouble with your Xfinity Stream app on the Fire tablet. It seems there is a known issue with the Stream app on the Fire tablets. Our engineers are currently working to resolve this. We appreciate your patience while we work to get this resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

user_jk2akp

9 Messages

Good.news. Please.post here when update is complete.

11 months ago

XfinityArmand

Official Employee

 • 

2.1K Messages

Hello there @user_u6k1le!  Thank you for reaching out and bringing your concerns about the app to our attention. We appreciate your feedback and want to help address the issues you're experiencing.  We appreciate you contacting us regarding the app. To better understand the issue, could you please confirm if your device is running on the latest operating system?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_311wtg

3 Messages

@XfinityLinda​ any word on when this will be fixed???

11 months ago

0

user_311wtg

3 Messages

11 months ago

I have a new Amazon Fire, running OS 8.3.2.3.  Xfinity stream has run perfectly on here until about a week ago.  The same time they were upgrading service in my neighborhood.  I did the reset, I uninstalled and reinstalled the app, but all I get is a brief purple Xfinity screen, then a black screen.  I checked my iPhone and stream works great on there.  I see where an employee stated that their engineers are working on it, but just putting my two cents in.

1

user_9719fa

Visitor

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10 Messages

@user_311wtg​ it finally works now!!! 

11 months ago

0

EKersl

2 Messages

11 months ago

Just adding to this, 2 fire tablets both unable to use the stream app.  Did a full reset on one and no change so did not reset the other.  Please let us know once a fix has been identified.

11

CCSheila

Retired Employee

 • 

1.1K Messages

Hi there! Are you still having trouble with your tablets?

11 months ago

0

user_80cs9p

1 Message

Yes. Same issue. Amazon fire HD 10. My Xfinity bill is $345 monthly. Please fix this.

11 months ago

0

user_negfri

3 Messages

11 months ago

0

XfinityLinda

Official Employee

 • 

1.8K Messages

@user_negfri It seems the issue has resolved. Please delete the Xfinity Stream app from your device, and download the app again. This will ensure you have the updated version. Let us know if you are able to access the app after. We thank you for your patience while we worked to resolve the issue.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

EKersl

2 Messages

@XfinitySheila​ Worked for a day now back to splash screen then black/no options. 

11 months ago

0

user_4pxymc

2 Messages

11 months ago

Yup, ever since the last upgrade and Amazon won't admit this is happening to users.

4

0

user_1ss204

3 Messages

Not sure this is an Amazon issue. Every other streaming app works on the Fire tablet after upgrade. Including some that I've downloaded from Google Play after side loading that.

In addition the Xfinity streaming  has the same problem running in a browser that I see in the app.

11 months ago

XfinityDemitrius

Official Employee

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1.8K Messages

Hey @user_1ss204, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App on the Fire tablet devices. I would be more than happy to offer my assistance looking into this further for you.

 

Have you attempted to go into the tablet settings and delete the Xfinity Stream app cache and data to see if that allows the application to function properly again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

XfinityVictor

Official Employee

 • 

1.4K Messages

 

user_u6k1le Hello, are you still having Stream application issues on your fire device?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_e87i5k

4 Messages

@XfinityVictor​ Its been almost 2 weeks now. Why can't this be fixed?

11 months ago

user_g3plol

1 Message

11 months ago

I am having the same app issue mentioned in many of the previous posts.  Mine is an HD 10 and running OS 8.  What is the ETA to get this known issue with the app fixed?

3

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_g3plol,

 

Thank you for visiting our official Xfinity Forums Community support page. We appreciate you being a part of our Xfinity Community. We are showing that this issue should be resolved. If you are still experiencing issues, it is recommended to go into the Settings application and clearing the Cache and Data for the Xfinity Stream App. Please give this a try and let us know if you are still experiencing issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

catluver

New Poster

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19 Messages

@XfinityDemitrius​ this issue has not been resolved. I have tried what you said, and it still isn’t working.

11 months ago

0

XfinityKei

Official Employee

 • 

1.5K Messages

@catluver Thanks for letting us know us uninstalling/reinstalling the app and clearing the cache didn't work for you. Did you ever hear back from Amazon on the ticket that you submitted? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_2pcdht

2 Messages

11 months ago

Same issue since update on the 17th for xfinity. Done everything except factory reset.

11

0

XfinityAlyssaA

Official Employee

 • 

1.9K Messages

Good evening and happy Sunday @user_2pcdht, we hope you are having a wonderful weekend! We're sorry to hear you are experiencing issues with the Stream app as well but rest assured you've reached the right team to help. Are you experiencing this issue on any other devices? Have you tried uninstalling and reinstalling the app by chance? Please let us know as we are happy to troublesoot further. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_ytf2i2

2 Messages

Done that multiple times. Doesn't do anything.

11 months ago

user_2pcdht

2 Messages

@XfinityAlyssaA​ done all that several times it is only happing on my amazon tablet HD10 13th generation. Everthing up to date.

11 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

@user_l806bo
Gotcha. This may sound weird, but I have a fix that helps with a lot of app issues. Can you try uninstalling the app, restarting your device, and then installing the app again? The restart in the middle helps clear out errors.

11 months ago

0

user_9719fa

Visitor

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10 Messages

@user_2pcdht​ ditto here w my husband’s & my fire tablets. 

11 months ago

0

user_hlr6kz

1 Message

11 months ago

I'm having same issue as others have stated. I did all the troubleshooting & still get a black screen on the xfinity stream app on my Fire HD 10 with OS 8.3.2.4 tablet. The app works fine on all my other devices.

0

user_9719fa

Visitor

 • 

10 Messages

11 months ago

My husband & I both have Amazon Fire HD 10 - generation 13 updated OS 8.3.2.4. He updated his xfinity stream Ap before me. He got purple screen then it went black. I then updated my xfinity stream on my Amazon Fire HD10  (which was working fine) and got purple screen then black. It happened last weekend and we haven’t been able to watch xfinity streaming service since then. Please fix. We miss watching xfinity stream on our tablets outside at night. Or during a storm in the basement with no TV.  Please fix. Thank you!! The Ap works fine on my iPhone. 

(edited)

0

user_fdac61

Visitor

 • 

1 Message

11 months ago

I have the same issue. It started early July 1 on my Fire HD 8 (12th gen) running Fire OS 8.3.2.4

1

0

user_8han1x

2 Messages

11 months ago

Literally just bought a brand new Fire HD 10 generation 13 updated OS 8.3.2.4. Downloaded and installed Xstream app and result is as so many have describe here: Purple screen with the logo and then nothing. 

0

svsCEOymca322

2 Messages

11 months ago

This has been going on for so long now, I no longer believe this is a technical issue.  My guess is Xfinity cannot contractually agree to terms with Amazon, so the service has been blocked.  We are now still paying xfinity the same price as before with less services available to us. 

7

0

user_8han1x

2 Messages

Unlikely as the Xstream app works on Fire TV devices just fine.

11 months ago

0

catluver

New Poster

 • 

19 Messages

@svsCEOymca322​ I don’t think that’s the problem. I have a fire tablet that is running an older OS and the Xfinity stream app works fine on that tablet. It’s just the most recent operating system version that seems to be having the problem. I actually believe that it was an Amazon problem. 

11 months ago

0

CurbAppeal

Contributor

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26 Messages

@catluver​ seems you have read my multiple posts. I have two tablets. They both have current OS. One tablet works other does not. 

11 months ago

0

CurbAppeal

Contributor

 • 

26 Messages

@user_8han1x​ not necessarily true. Apps do have differ coding per device. 

11 months ago

0

XfinityThomasA

Official Employee

 • 

2.4K Messages

 

svsCEOymca322 - Can you please try uninstalling the app and reinstalling it which will help ensure you've got the latest update?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_i51aql

1 Message

11 months ago

Make sure your Xfinity app is version 8.5.0.11.  I had same problem until tablet updated to this version.

7

0

user_bz2mjq

2 Messages

I have that version of the app on mine and still doesn’t work. Running kindle 8.3.2.4 on a fire hd 10 13th generation 

11 months ago

user_zek6yg

2 Messages

@user_i51aql​ I have this version, still doesn't work

11 months ago

0

user_jk2akp

9 Messages

We are all in limbo land. Put in a support ticket with Amazon with the pertinent details. 

11 months ago

0

user_ylspu2

2 Messages

I have version 8.5.0.11 and mine still does not work.

Amazon or Comcast please figure this out!

11 months ago

catluver

New Poster

 • 

19 Messages

@user_jk2akp​ I put in a ticket with Amazon 12 days ago. They said I would hear back in 3-5 days. So far nothing. 

11 months ago

0

CurbAppeal

Contributor

 • 

26 Messages

11 months ago

Is anyone at Xfinity actually reading the overall posts being written?  Seems like no. Please stop giving the same advice. It clearly is not working.  Someone needs to escalate. One Xfinity employee acknowledged there is an issue being reviewed.  Why can't someone follow up on that and give everyone an update? 

3

user_9719fa

Visitor

 • 

10 Messages

@CurbAppeal​ Agree we need an update of some kind! This is ridiculous! 

11 months ago

CurbAppeal

Contributor

 • 

26 Messages

@user_9719fa​ Please try again now.  I just opened and it's working again!  

11 months ago

0

user_jk2akp

9 Messages

11 months ago

Hello all,

Amazon gives the same suggestions over and over. I am pasting the last email received from Amazon.

Everything suggested has been completed without success. At the moment, I can not even download the Xfinity app on Fire 8HD. Maybe that's a good sign that they are working on it. One can hope. When I have an hour to spare, I will attempt to get in touch with Xfinity support again.

Good luck everyone.

Hello,

This is Mitchell from the Amazon customer service support. I hope this email finds you well and thank you for taking the time to contact us.

I’ve received the email regarding the Xfinity App.

The best way to fix an App is by uninstalling it and the reinstall the app again. That will reset all the data that could be damaged on it, if the situation is not related with the third party platform. You can do that by accessing the manage installed applications on the settings section.

Another solution is to reset your device to it's factory default settings from the settings section under device options.

If it doesn't fix the app, the error is coming from Xfinity.

Let's try that first before reporting it to Xfinity.

Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help).

I hope this helps! We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,
Mitchell

Amazon.com

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