5 Messages
Xfinity stream app on Amazon fire tablet
Every time I open the app on my Amazon fire tablet, the purple logo screen flashes, then goes black and is unresponsive.
I have cleared storage and cache, forced stop, uninstalled/reinstalled, and reset the tablet to factory settings.
Both the app and tablet are the most recent updates (version 8 for both)
nothing has worked
user_4fyjam
1 Message
11 months ago
Just to throw this in here. My kindle has been working perfectly with Xfinity stream up until 1 week ago. And then it stopped just like everyone else. Opens and black screen. My kindle was bought in January 2024. Everything is up-to-date. I have cleared cache uninstalled restarted. Doing a little look back 4 years ago they had the same problem with the same troubleshooting. Same complaints too. Xfinity troubleshooting does not work. So really there is no solution until they fix the bug on their end.
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user_1ss204
3 Messages
11 months ago
Same here. All other streaming apps work fine on the Fire Tablet HD8+. Only xfinity streaming is broken.
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user_311wtg
3 Messages
11 months ago
I have a new Amazon Fire, running OS 8.3.2.3. Xfinity stream has run perfectly on here until about a week ago. The same time they were upgrading service in my neighborhood. I did the reset, I uninstalled and reinstalled the app, but all I get is a brief purple Xfinity screen, then a black screen. I checked my iPhone and stream works great on there. I see where an employee stated that their engineers are working on it, but just putting my two cents in.
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EKersl
2 Messages
11 months ago
Just adding to this, 2 fire tablets both unable to use the stream app. Did a full reset on one and no change so did not reset the other. Please let us know once a fix has been identified.
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user_4pxymc
2 Messages
11 months ago
Yup, ever since the last upgrade and Amazon won't admit this is happening to users.
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user_g3plol
1 Message
11 months ago
I am having the same app issue mentioned in many of the previous posts. Mine is an HD 10 and running OS 8. What is the ETA to get this known issue with the app fixed?
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user_2pcdht
2 Messages
11 months ago
Same issue since update on the 17th for xfinity. Done everything except factory reset.
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user_hlr6kz
1 Message
11 months ago
I'm having same issue as others have stated. I did all the troubleshooting & still get a black screen on the xfinity stream app on my Fire HD 10 with OS 8.3.2.4 tablet. The app works fine on all my other devices.
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user_9719fa
Visitor
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10 Messages
11 months ago
My husband & I both have Amazon Fire HD 10 - generation 13 updated OS 8.3.2.4. He updated his xfinity stream Ap before me. He got purple screen then it went black. I then updated my xfinity stream on my Amazon Fire HD10 (which was working fine) and got purple screen then black. It happened last weekend and we haven’t been able to watch xfinity streaming service since then. Please fix. We miss watching xfinity stream on our tablets outside at night. Or during a storm in the basement with no TV. Please fix. Thank you!! The Ap works fine on my iPhone.
(edited)
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user_fdac61
Visitor
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1 Message
11 months ago
I have the same issue. It started early July 1 on my Fire HD 8 (12th gen) running Fire OS 8.3.2.4
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user_8han1x
2 Messages
11 months ago
Literally just bought a brand new Fire HD 10 generation 13 updated OS 8.3.2.4. Downloaded and installed Xstream app and result is as so many have describe here: Purple screen with the logo and then nothing.
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svsCEOymca322
2 Messages
11 months ago
This has been going on for so long now, I no longer believe this is a technical issue. My guess is Xfinity cannot contractually agree to terms with Amazon, so the service has been blocked. We are now still paying xfinity the same price as before with less services available to us.
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user_i51aql
1 Message
11 months ago
Make sure your Xfinity app is version 8.5.0.11. I had same problem until tablet updated to this version.
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CurbAppeal
Contributor
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26 Messages
11 months ago
Is anyone at Xfinity actually reading the overall posts being written? Seems like no. Please stop giving the same advice. It clearly is not working. Someone needs to escalate. One Xfinity employee acknowledged there is an issue being reviewed. Why can't someone follow up on that and give everyone an update?
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user_jk2akp
9 Messages
11 months ago
Hello all,
Amazon gives the same suggestions over and over. I am pasting the last email received from Amazon.
Everything suggested has been completed without success. At the moment, I can not even download the Xfinity app on Fire 8HD. Maybe that's a good sign that they are working on it. One can hope. When I have an hour to spare, I will attempt to get in touch with Xfinity support again.
Good luck everyone.
This is Mitchell from the Amazon customer service support. I hope this email finds you well and thank you for taking the time to contact us.
I’ve received the email regarding the Xfinity App.
The best way to fix an App is by uninstalling it and the reinstall the app again. That will reset all the data that could be damaged on it, if the situation is not related with the third party platform. You can do that by accessing the manage installed applications on the settings section.
Another solution is to reset your device to it's factory default settings from the settings section under device options.
If it doesn't fix the app, the error is coming from Xfinity.
Let's try that first before reporting it to Xfinity.
Most questions are answered in Your Account (www.amazon.com/your-account) or in our Help pages (www.amazon.com/help).
I hope this helps! We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
Mitchell
Amazon.com
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