Greetings, @moses1950! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Stream app, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Are you seeing a small number of missing channels on the app, compared to what you see on your cable box, or are the majority of your channels not listed? Do you see all the expected On Demand titles and DVR recordings?
I was mainly only losing 2 channels tbs and starttv. tbs came back after a short time and starttv about 12 hours later. I tried the stream app on my phone at the time and the channels were out as well. This is the 2nd time in about a month.
Thank you for clarifying. I'm happy to hear they eventually came back on their own. There may have been a regional interruption with the specific server that provides us those signals, especially if it's happened more than once. As far as you can tell, is this only affecting the live stream broadcast? Are you able to watch TBS On Demand when this happens, or is the channel completely missing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Okay, thank you for letting us know about the box. It is great that things have started working again for sure, and we're glad they've stayed that way for you. Please do keep us up to date on if this happens again! We want to ensure you have a positive viewing experience with us that is free of any issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there! Just wanted to follow up with you. How are things at this time? Are you up and running without issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Responses
XfinityJamesC
Official Employee
•
314 Messages
2 m ago
Greetings, @moses1950! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Stream app, but you have definitely come to the right place for assistance.
Can you please tell me a little more about what's happening? Are you seeing a small number of missing channels on the app, compared to what you see on your cable box, or are the majority of your channels not listed? Do you see all the expected On Demand titles and DVR recordings?
5
0