Xfinity Stream App 3 Dots LG

Is there a resolution to this issue, I see numerous other threads but no closure so if I am being real I will probably end up like everyone else -

Xfinity Stream app on LG TV will either:

Freeze while streaming and go to a black screen with three white dots, no channel info displays, will sometimes revert back to streaming show, or
Freeze while streaming and go to a black screen with three white dots, no channel info displays, screen appears locked, or
When selecting a channel to watch, the screen will go black with three dots, no channel info displays

In either of the last two examples, you have to exit the app and start over. This will 'fix' the issue most times but not always.

We only experience the issue on one TV that has the Xfinity app downloaded from the TV's app store. The issue will only occur while using the Xfinity app, no other installed apps on the TV are affected.

We have several other Roku TV's (not sticks) in the house and they do not have this issue.

LG C2 77" (manufacture date 10/22)

Xfinity Stream installed on TV from LG

Netgear Orbi RBR50 (TV in question is closest to the base ~20' and signal has to pass through one wall, drywall)

508Mbps down speed as shown in the Orbi app on my phone

Responses

XfinityDemitrius

Official Employee

•

1.5K Messages

13 days ago

Hey @mj66532, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Stream App on the LG Smart TV. I would be more than happy to offer my assistance looking into this further for you.

Have you attempted to connect to the Smart TV to the modem/router directly to see if that helps provide better results? As you are live-streaming content, it does work differently than streaming from other applications and more.

You said the Orbi is receiving 508 Mbps download, what is your Xfinity Internet subscription supposed to be for comparison.

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mj66532

Visitor

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3 Messages

Have not hardwired, and will not. Should not have to. The common thread between all of the post is Xfinity Stream App, but interseting supports replies always seemed to point back to traditional troubleshooting. No other app on the TV has an issue. No other TV in the house has issue as indicated. Was hopeful Xfinity was proactive in solving a well reported issue for well over a year, but not the case. Could be related or not, but LG has not been able since about 1 today. All other apps on the same TV work, internet works everywhere else in the house. Have uninstalled and reinstalled the app. It is beyond frustrating.

My plan is 800 down, just tested again and it was 559 down.

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12 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

mj66532

I appreciate you confirming those details and we want to get to the bottom of this issue for you! I would like to take a look at your connection on our end.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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12 days ago

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Xfinity Stream Website

mj66532

Xfinity Stream App 3 Dots LG

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