baz123's profile

Regular Contributor

 • 

111 Messages

Fri, May 31, 2019 6:00 PM

Xfinity live streaming not working

I have been using my computer to watch live tv via my home wi-fi network.  It had been working

fine until a few days ago.  Now the picture starts and stops, then it crashes and I keep getting error

messages.  This happens on every channel.  Other videos on other sites play with no problem, but Xfinity is unwatchable.

 

I reset the modem, scanned for malware, and uninstalled/reinstalled flashplayer.  I really don't

feel like spending a couple of hours on the phone going through trial and error with a tech.

(done that too many times) but I don't understand why it suddenly stopped working.  Any thoughts?

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Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@baz123 wrote:

I have been using my computer to watch live tv via my home wi-fi network.  It had been working

fine until a few days ago.  Now the picture starts and stops, then it crashes and I keep getting error

messages.  This happens on every channel.  Other videos on other sites play with no problem, but Xfinity is unwatchable.

 

I reset the modem, scanned for malware, and uninstalled/reinstalled flashplayer.  I really don't

feel like spending a couple of hours on the phone going through trial and error with a tech.

(done that too many times) but I don't understand why it suddenly stopped working.  Any thoughts?


did you try a different PC? try to stream on a smart phone/tablet?

ComcastChe

Official Employee

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6.1K Messages

2 y ago

Hi @baz123

 

Thanks for posting to the forums. I apologize for the experience you're having when attempting to stream your Xfinity TV services. Has this been resolved for you yet? Have you tried what was suggested by @Rustyben to see if this is affecting all of your devices? If so and you are still having issues, please send me a private message with your first and last name so I can begin some troubleshooting to get this resolved. To send a private message click on my name "ComcastChe", then click send a message.

New Poster

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3 Messages

2 y ago

Funny!! About 15 seconds after I posted, it started working! Coincidence? I didn't want to watch The Professional with Jean Reno anyway...

 

New Poster

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3 Messages

2 y ago

mine is doing the same. going to watch Vudu tonight. If it's still doing it tomorrow, then I'll call or something

New Poster

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3 Messages

2 y ago

hah... nevermind. Just crashed again. But it did play for a daily record of about 3 minutes. Back to Vudu and Jean Reno...

ComcastAmira

Official Employee

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2.3K Messages

2 y ago

Hello @davez51, thanks for reaching out to our Forums! We definitely want you to enjoy our Xfinity Stream service without constant connection interruptions. Are you also using a desktop/laptop to view? If so, have you attempted to test this on a mobile device to see if you experience the same thing? 

ComcastAmira

Official Employee

 • 

2.3K Messages

2 y ago

Hello all! We either never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send a Private Message to ComcastChe, or myself if you are still having issues connecting to Xfinity live Streaming. Please create a new Public post for any new issues or concerns, we're here to help. Also, please follow this link https://www.xfinity.com/support/articles/troubleshooting-stream, for troubleshooting help with our Xfinity Stream app/website. Thanks and we appreciate you choosing Comcast as your provider.  

 

To send a private message click on my name "ComcastAmira", then click send a message. 

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