Why do "weekly" cable system tests continue to interrupt late-night tv viewing? Weekly
should mean "once a week" but I get them on Tues. night , sometimes on Wed. night and
now on Sun. night. I work late hrs. and use my DVR to rewind programs that I watch when
I get home. These tests override the DVR and return everything back to real time.
The last time I wrote, Comcast told me to call a technician. I don't need a technician. The
wiring is new. The equipment is working, except when you broadcast those ridiculous tests.
And please don't tell me to check with my local broadcaster. When the local station does a
test, the message scrolls across the top of the screen and doesn't affect the program that's
airing at that time. These other tests say they are from my "cable system".
If I knew when to expect a test every week, I could plan for it, but they pop up any time on any
channel. I will be moving soon and I'm seriously considering an antenna with my own DVR.
This aggravation is not worth what it costs every month. And every yr. it goes up. The last
time we had a outage a phone recording told me to check the website for repair updates. Gee, maybe I would have if my internet service had been WORKING. How stupid!
I don't watch half the channels I'm forced to include in my package anyway, and I don't think I
should have to pay for them. But Comcast is clearly not listening. I'm ready to say goodbye.
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Thank you, but I have been down that road already. I was notified that I was due for an equipment upgrade a long time ago. I finally gave in and got the X1 cable box. Bad idea.
Maybe I'm a dinosaur when it comes to technology, but I found the X1 overly complicated and confusing. There are actually some things my old box does that the X1 can't do. I tried to make it work, but on the fourth day it started repeatedly resetting itself and wouldn't turn on. After several phone calls and 5 or 6 hrs spent trying to get it to start up again, a technician told me it was probably dead. I had not even had a chance to return the other box yet!
At that point I decided to keep the box I had and I returned the broken X1.
Still, the DVR is not my problem. The problem is the loss of the signal that interrupts the DVR. And why does the "weekly test" have to interrupt programming anyway? I've already seen 4 "weekly" tests this week. The best thing about the DVR is being able to pause or rewind if you miss something or leave the room, the phone rings, etc. If it's not reliable because of unpredictable glitches, cable tests, and so on, I might just get rid of it all together.
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Since last night my internet connection has crashed about half a dozen times. I reset the modem and get it restored and then it crashes again. I called the Xfinity customer service number and a recording tells me, "we're sorry" and "a technician will not be able to help solve the problem". The recording then tells me to check for updates on the Xfinity website. Really? Do you people hear yourselves?
The system is supposed to be fixed by sometime this afternoon. Great. Gotta post this. I've just
lost the connection again while typing!
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Comcast has made it virtually impossible to utilize my DVR with live tv. If I miss part of a program and try to rewind or fast forward through the commercials, inevitably the cable box shuts off for some reason, the station signal is lost and the screen goes black, or the entire cable system goes out, all of which reset the box to the current time and prevent viewing the portion of the program that was missed. It erases 30 or 40 min. of the show that I "rewound" and then returns to live tv in time to see the end, or even after it's over. I've called and complained and sent emails. I get a lot of apologies and excuses, but the same thing keeps happening.
Now I'm getting the cable system's "weekly test" MULTIPLE TIMES A DAY ON THE SAME CHANNEL! BEEP, BEEP, BEEP . . . GOODBYE. Needless to say, that wipes out whatever I'm trying to watch.
Why can't you make this work? I have a DVR because I can't just sit in front of the tv screen all the time and never walk away and I don't have a tv in every room of the house. However, these constant malfunctions are making it next to USELESS. I've been a Comcast subscriber for a long time, but I've had enough. Cable tv is way overrated and overpriced. When my contract is up in a few months, I'll go back to an antenna and you guys will be history!
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Okay Comcast, what's your reasoning for shutting down the Weatherscan channel this time? You guys tried this before and so many customers complained that you put it back on.
Sorry, but saying it was a "business decision" is not an "acceptable" answer. Be honest, business decision is just a fancy term for money. Google has Comcast listed as the second-largest
broadcast and cable television company by revenue in the world. The weird part is Weatherscan is still listed on my channel guide. If you need to cut costs I don't suppose you could eliminate some other channel with low viewership? I also have 2 channels Oxygen and 2 channels of Jewelry TV. I don't mean a SD channel and an HD channel. I have 2
SD channels of each one. How did I ever get along without them?
If you're trying to encourage people to watch The Weather Channel, don't bother. Last night I missed my local news so I turned on TWC to check the "local on the 8's" forecast. What I got was an episode of "Highway Thru He**" with a bunch of little numbers ticking across the bottom of the screen. Personally I like to see a map or radar so I can know if bad weather is coming
my way. TWC has become mostly a source of weather drama with celebrity meteorologists gabbing about rainfall and cold fronts in between stories of daring rescues and top ten lists. L iving on the gulf coast, I have seen enough natural disasters and have no desire to watch them over and over on tv.
The Weatherscan channel should be put back on the air. It's one of the reasons I've kept my cable service. But I can't help thinking that this wouldn't be a problem if customers could just choose the channels they want and stop paying for a bunch of stuff they don't watch. Those who want Weatherscan could add it to their service and those who don't use it would not be charged for it. Is that too simple? I mean, every time I pay my bill Hulu, Netflix, and Roku start looking better and better.
P.S. I had to take the word "he**" out of this post to get the forum to accept it, but it's okay to plaster it (and worse) all over my onscreen channel guide where everyone can see it?
Something's wrong with that picture.
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