Visitor
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1 Message
Xfinity Keeps Cutting Off The Livestream
If you don't watch the channel constantly on your device, xfinity stops the streaming what [Edited: "Language"] is going on? I have tested this daily and this is such a nitemare.
Xfinity makes yoiu believe it's your internet connection which is completely incorrect its them stopping the stream repeatedly, the question is why??????
This is soooo irritating when we pay to livestream, this is getting reported it's not correct and they think they can blame it on your connection which
Is total [Edited: "Profanity"] have to start looking at other services, they are really [Edited: "Language"] us on price and service
[Edited: All Caps]
XfinityCliff
Official Employee
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298 Messages
4 hours ago
Hi there @user_1ubz49, and thank you for taking the time to share your experience on our Xfinity Community forums.
I can understand how frustrating it must be to have your livestream cut off repeatedly, especially when you’re trying to watch consistently and feel like the issue is being misattributed.
We definitely want to get a clearer picture of what’s happening so that we can help. When the stream stops, could you let us know what you’re seeing on your end? For example, does the video pause, buffer, or return to a menu or error message? Also, does this happen after a certain amount of time or only when you’re inactive?
Any additional details you can share will help us better understand the situation and work toward a solution with you.
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