Visitor

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4 Messages

Sunday, January 25th, 2026 5:12 AM

Xfinity app on all devices only records in real time will not record schedule when it’s set it doesn’t record

So I’m using only the App and I have tried many devices logout and logged in same thing my scheduled tv show is not recording. But if I click on live tv and record a tv show it records the show. I have the upgraded package and it doesn’t record on schedule. I don’t have a X1 box because I’m using only the app. On a fire tv and phone and iPad and Mac. Same thing! 

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Official Employee

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460 Messages

20 days ago

Thanks for reaching out over our community forums, user_gahurz. Sorry that you're having issues when scheduling that recording. I feel like the whole point of being able to record is so you don't miss something when you're not at home to watch it! To get a better idea of the issue, can you let us know the show and network you're trying to schedule a recording for?

 

Visitor

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4 Messages

Yes it’s DOC I have it set to record all new and old episodes I think the network is Fox 

Official Employee

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2.8K Messages

Thank you so much for those details, and we will do our best to get this resolved. Have you been able to test this with another scheduled recording? We are happy to work on this together to get it working properly. 

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Visitor

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4 Messages

Only in real time it will record but schedule will not 

Official Employee

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2K Messages

@user_gahurz, thank you. Is this the only program or is it all programs? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

All programs…..!!!!!!

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