5 Messages
xfinity app not working on roku
The xfinity app is not working on roku. This keeps happening. I restart the network and the TV and the same issues. I pay a lot of money for this to always be broken.
5 Messages
The xfinity app is not working on roku. This keeps happening. I restart the network and the TV and the same issues. I pay a lot of money for this to always be broken.
user_65e1ba
8 Messages
2 years ago
Mine isn't either. Just stopped working today. Service was done in my neighborhood and I'm wondering if that is some how connected to the issue.
1
XfinityFrank
Official Employee
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1.4K Messages
2 years ago
Hi there @user_55sc8u ! Thanks for reaching out about the app not working on Roku for you. Can you provide details on what you are experiencing and any error messages? As a preliminary step, please make sure that you have the latest updates for the Roku and the Stream App to see if that alleviates the issue. Thanks!
2
0
user_u6000b
2 Messages
2 years ago
Mine is also not working. When I select the stream app on my roku stick (brand new), it opens but the best way I can explain it is it freezes. The remote can't search within the app, it is completely unresponsive. Just started last night. I can use the stream app on my phone and stream to ROKU, but that is the only way I can watch. I've only had stream now for a few weeks.
1
user_f2mrod
10 Messages
2 years ago
Mine hasn’t worked correctly for 5 months now, but they keep billing me for it! Now they want me to pay for a box instead of fixing their problem. AVOID XFINITY LIKE THE PLAGUE!!!!!
0
FTTBay
Contributor
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32 Messages
2 years ago
I lost use of the stream app on all my devices four days ago. I could watch on cellular, but not on my home network. A tech showed up and after about two hours of head scratching and trying to figure out why I was getting internet but no TV service through the stream app, he decided to disconnect my Netgear CM600 router and connect a new Xfinity router. Finally, I had TV service again on all my devices. Go to find out through a rep on Reddit that was following up with me, he told me my modem was end of life. I went to Xfinity website to look at compatible modems and no longer see my modem. I had no idea this was about to happen, but had been waiting for the day that it finally failed me and I wasn't able to get internet or anything. For the next week, I will have to rent the Xfinity modem until my Arris S33 gets here.
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