why is the Xfinity steaming app so poor?

Endless frustrating problems with the Xfinity streaming app on a Samsung Smart TV.

Multiple times, just end up locked on the purple screen with the three flashing dots.

Have to perform multiple random combinations of reinstall, power-off, clear-cache to get back to a working state, took 22 minutes tonight.

Even if it starts to work, watching sports often ends up in unwatchable pixelated resolution, looking worse than an 1980's SD tv.

And frequent stops due to "attempting to resume" stream.

Now, I know you will blame my wifi, provided by Xfinity, but other apps do not have this issue.

Amazon prime always starts up immediately, and shows sports in 4K with no issues, it's just the Xfinity app that has these problems..

My download speed over wireless is ~350Mbs on a laptop, and measured from the tv at 25Mbs.

Just fix it.

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user_dfiior

Visitor

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4 Messages

24 days ago

Same as this thread: https://forums.xfinity.com/conversations/xfinity-stream-website/xfinity-stream-app-stuck-loading-on-samsung-frame/690042127092b85ec134bc44

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XfinitySean

Official Employee

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331 Messages

22 days ago

Hey there user_dfiior, thanks for joining us here in our community forums! I'm sorry to hear that you're having so many issues with the Xfinity Stream app on your Samsung TV. Do you have similar issues when using the app on other devices or smart TVs? Also, was the app working fine previously or has it been working poorly since you first tried using it?

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user_dfiior

Visitor

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4 Messages

As I said, other apps do not have the same issue.

The app has always been temperamental, but in the last month or so it's got worse, similar to the other thread.

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21 days ago

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XfinityJorge

Official Employee

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2.6K Messages

Thanks for the response, and we are happy to help with these issues with our app. Please follow the steps below to send us a DM, so we can start working on this.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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Xfinity Stream Website

user_dfiior

why is the Xfinity steaming app so poor?

user_dfiior

XfinitySean

user_dfiior

XfinityJorge

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