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user_8e6mgy
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6 Messages

08/27/2026 1:05 AM

Unable to Forward While Recording

I am unable to fast forward when watching a program that is currently recording. This feature was working prior to the update. I have a Samsung TV. The model # is QN65S9ODDFXA.

I have tried deleting and reinstalling the app, as well as, hard restarting the TV.  

I see that others with different TV brands/models are having this issue as well.

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58 minutes ago

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XfinitySeth

Official Employee

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1.6K Messages

1 month ago

Hey there user_8e6mgy 👋 I'm glad you're taking advantage of the Xfinity Stream app on your TV, so I definitely want to help resolve any issues you're facing with it! When you're recording a live program, you won't be able to fast-forward beyond what is currently being aired, but are you saying that when you rewind the program you're not able to fast-forward back to the point in which is live?

 

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user_8e6mgy

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6 Messages

The rewind button only rewinds 5-10 seconds each time it’s pressed.

This is the same issue as user_1g37kz

is having. 

“

xfinity stream fast forward button not accessible for in-progress recordings on LG tv.

The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels.  I have hard reset tv, uninstalled and reinstalled app with no success. If viewing xfinity stream on wifi at home, I cannot access in-progress recordings online through google chrome because "I'm not on my home network" (although I am) - so I cannot test the fast forward on a different device.”


However, they have a LG tv and I have a Samsung tv so it must be an issue with the app after updating.

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1 month ago

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XfinitySeth

Official Employee

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1.6K Messages

I appreciate the troubleshooting you've done up to this point! When you're trying to fast-forward any program currently recording, is there buffer for the program to be fast-forwarded to, or is it already at the end of the live buffer?

I know you mentioned you can only rewind 5-10 seconds, but does the recording not allow you to fast-forward back to the spot you were at prior to rewinding?

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1 month ago

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user_8e6mgy

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6 Messages

1 month ago

No. Forward is not an option until the full program has recorded. in fact, if you start watching the program from the beginning while it’s recording, it will stop once the full recording has ended. And you have to start the recording again from the beginning and then you can forward. This is obviously a glitch with the app. I’m not the only person having this problem.

there’s something wrong with the counter at the bottom too. Here is a pic.

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XfinityDuron

Official Employee

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1.1K Messages

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start New Conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

For an example of how to send us a Direct Message, check out this link. 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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user_5q5jmp

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2 Messages

Did you ever get this resolved? I’m experiencing the same problem with the stream app and it’s extremely frustrating 

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28 days ago

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user_td2j1k

10 Messages

@user_5q5jmp​ same, I’m also having this issue. so close to cancelling my subscription as this is a known issue for awhile now. haven’t heard of YoutubeTV having issues like this.

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28 days ago

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user_8e6mgy

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6 Messages

The issue is still there. I have been told to send a direct message which i haven’t done yet. It is obviously a bug in the app if so many others are having the same issue.

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27 days ago

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XfinitySean

Official Employee

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1.1K Messages

Hi user_5q5jmp, thanks for reaching out here on the forums! Just to confirm, are you also having fast forwarding issues on a Samsung TV, or is this occurring on a different device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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user_yolb9u

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1 Message

16 days ago

Hello. I’m having the same issue with regards to forwarding a recording.  I have a Samsung TV.  This issue started after an update a couple of weeks ago.  

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XfinityJeniece

Official Employee

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4.4K Messages

Hey there, @user_yolb9u, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with troubleshooting. Thanks for letting us know you're experiencing the same issue. Since this started after a recent update, and you're using a Samsung TV, have you noticed if the problem occurs with all recordings or only specific ones? Also, are you accessing your recordings through the Xfinity Stream app on the TV itself or on a connected device? That information will help us narrow down what may be happening.

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 days ago

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user_h1j6zr

Visitor

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3 Messages

16 days ago

Same problem here. It seems like this is what they wanted as I can no longer fast forward through commercials. Jokes on them when I cancel the service for delivering a junk product.

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XfinityShawn

Official Employee

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2.7K Messages

@user_h1j6zr My team is here to help. Is this happening on all programs that you're trying to record? Do you see any error messages/codes appear by any chance when this happens? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 days ago

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user_8e6mgy

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6 Messages

The issue is with all recordings. You are unable to forward (grayed out). Rewind either rewinds a few seconds or to the beginning of the recording. if you’re watching while something is recording, once the recording is finished, it goes automatically back to the beginning. There are other threads with the same issue, please refer to them.

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14 days ago

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user_h1j6zr

Visitor

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3 Messages

@XfinityShawn​ Any recording I can no longer fast forward, grayed out and when I try to navigate to it the cursor jumps over. I'm watching on a samsung tv using the xfinity stream app. No error messages appear.

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14 days ago

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XfinityAngie

Official Employee

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3K Messages

 

user_h1j6zr, I would like to take a look at your account and see if we can figure this out. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary.

2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 days ago

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XfinityJanelle

Official Employee

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2.5K Messages

@user_8e6mgy Thank you for providing the details of what is going on. We would like to take a closer look at the account. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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user_51b626

Visitor

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2 Messages

3 days ago

Additionally, I do not have this problem when I use the Xfinity streaming app provided by Amazon Prime Video. Both TV's are connected to the same Xfinity provided Home Router.

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XfinityJeniece

Official Employee

 • 

4.4K Messages

Hey there, @user_51b626, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help with troubleshooting your LG TV. To help narrow this down, are both TVs the same LG model and running the same webOS version? Also, on the TV experiencing the issue, have you checked whether there are any pending firmware or Xfinity Stream app updates available?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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13 hours ago

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user_io4el5

Visitor

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3 Messages

Jeniece,

How about replying to my post from 2 days ago?  I'm having this issue in the streaming app run through a browser on a Windows laptop. 

Thank you in advance.

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13 hours ago

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user_io4el5

Visitor

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3 Messages

2 days ago

I began experiencing this problem yesterday on the streaming app only.  It works on my TV, but stopped working on the streaming app.  I tried multiple browsers and it makes no difference.  If watch a program that is currently being recorded, the fast forward button is greyed out and the progress bar does not accurately reflect the correct current position relative to the length of the entire program.  The entire playback bar is red and the white ball is at the very end indicating I am viewing what is at the end of the program even though I am actually viewing the beginning.  If I try to manually click on a position on the progress bar, it restarts the recorded program from the very beginning instead of where I want to watch it from.  If I stop the playback and then select resume, it restarts the program from the very beginning instead of where I left off.

Nothing changed on my computer. I did not install any updates or make any configuration changes.  Please tell me asap how to fix this issue.  Since I can't fast forward on a "live" program using the streaming app, I depend on being able to record a program and fast forward through the recording while it is being recorded.  This has always worked for me until yesterday.  

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