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user_e937d5
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3 Messages

Friday, November 11th, 2022 10:19 PM

tvapp-00500

​Is anyone having this issue at the moment? I chatted with an xfinity agent and they said that the back office engineers need to investigate the issue and I will receive a link in 60 mins approx asking me if the issue is resolved. Last time this error happened to me I was without service for 4 days...​

Question

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Updated 

4 months ago

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XfinityNicolas

Official Employee

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543 Messages

4 months ago

Hey @user_e937d5, thank you for reaching out to Xfinity Support on our Forums. Are you still receiving the error code when trying to stream?

 

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user_3d0aec

Visitor

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1 Message

4 months ago

I have the same error

1

XfinityJennifer

Official Employee

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601 Messages

Hello @user_3d0aec We're working on getting this resolved. In the meantime, troubleshooting may help. Could you please send our team a direct message with your full name and full address?

 

 "Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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user_da5652

Visitor

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1 Message

4 months ago

Me too!  All TVs in my house (LG, Samsung and Fire Cube!

0

user_a79b8b

Visitor

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2 Messages

4 months ago

You getting the Tvapp-00500 error?  Same here on Roku.  Tried deleting app, different Roku, restarting modem and router.  Nothing works.

1

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XfinityLamont

Official Employee

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411 Messages

Hey @user_a79b8b I appreciate you making us aware of the TV app error you are receiving. I am here and will investigate. Are you still experiencing the error or are all services back online and functioning properly? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

0

user_077fc5

Visitor

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1 Message

4 months ago

Same here on all my New Samsung tvs. 

What gives????

1

0

XfinityTimothyA

Official Employee

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655 Messages

@user_077fc5 Thank you for reaching out and bringing this to our attention. We have been made aware of an issue with the app and our engineers are working to get this issue resolved. Please let us know if you are continuing to experience issues with the app. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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