TVAPP-00227 Error

Hey there, Kruser911, thanks for reaching out through Xfinity Forums regarding your issues with your channels. We want to ensure that your services are working properly for you. Have you tried any troubleshooting already? What device are you having issues with, only an iPad? 

@user_zmva6r Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, when you are receiving that error are you connected to your in home Xfinity Wi-Fi network? 

I have a residential and a biz account.  I am still having the issue on the residential account - the business account doesn't have the issue - I can stream both channels on the biz account - still getting the same error message on the residential account for both channels whether I try streaming on my ipad or iphone.  I can watch both of them on my desktop connected to the residential account.

Thank you very much for that information @user_zmva6r. I will be happy to troubleshoot that error message on those channels from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I have save message for bit TBS and TNT. All other channels stream fine

This worked for me as well. 

Thanks, I got it to work!

Thanks, had delete and reinstall to work on ipad

@user_h5ztyb​ uninstall and reinstall 

Hey there, @user_h5ztyb. @user_2e0136 Provided a great step to resolve the issue. You can also try to go into the Apple or Google Play apps store and update the app. Let us know if you're still experiencing an issue after attempting those fixes. 

Thank you so much for sharing your fix with our community, user_8e902a! We are happy everything is resolved with the channels on your end. Please don't hesitate to make a post in the future if you might need anything, we are happy to help!