U

Visitor

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1 Message

Fri, Oct 8, 2021 1:07 AM

Terrible quality xfinity stream

I watching live tv in the xfinity stream web browser, it has always been decent hd quality but the last 3 weeks or so its been terrible non hd quality. The issue is not on my end, I've tried all possible fixes, are other experiencing this?

Thanks

nsteblay

Contributor

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19 Messages

2 m ago

November 28, 2021 - Update

If I use foxsports.com or paramountplus.com the streaming quality is perfect.  If I use xfinity.com/stream/ the quality is horrendous.  To me, it is obvious that Xfinity is being limited by Fox and CBS so that people sign up for their services.  This has nothing to do with network bandwidth on Xfinity's network.  It is the reason that Xfinity is not fixing it is that they can't.  It is probably a contractual agreement in order for Xfinity to carry Fox and CBS at a given price.  

(edited)

New Poster

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3 Messages

2 m ago

Having same problem in Columbiana oh.  Terrible pic and cuts out nonstop til you just turn it off. This is through 2 different Roku's.    Everything else we stream is perfect so it is not our internet.  

XfinityEthan

Official Employee

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668 Messages

Hi, @ghostdame. I appreciate you letting us know and issues like this it helps to put in a ticket. The more tickets we get the more information we have to look into it. Let me know if you would like to do that. 

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Visitor

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2 Messages

2 m ago

I have this issue too.  Just adding myself to the mountain of complaints on this thread.

Visitor

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2 Messages

1 m ago

Keeps freezing on my Android and Roku apps. This used to work good. Using latest version in play store. Judging from all the complaints using web, roku, ios, android it's more than likely a backend issue. It baffles my mind that this issue can last so long. Imagine if netflix or prime had a 2 month issue. There would be a revolt! Comcast should have to answer to congress for their sub par service. 

(edited)

Regular Visitor

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5 Messages

1 m ago

Heavy pixilation for 2nd week in a row on NFL Redzone. It's unwatchable and and I pay extra for it. Suggestions?

Regular Visitor

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5 Messages

1 m ago

Heavy pixilation for 2nd week in a row on NFL Redzone. It's unwatchable and and I pay extra for it. Suggestions?

ttudrums

Contributor

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38 Messages

1 m ago

Bumping this thread again. Over THREE MONTHS now and still no resloution, but I have complained so much and called out the employee's contradictory information with regularity that they no longer respond to me. The video quality over the website is unacceptable, barely 480p, but more regularly 240p. It has not improved in the slightest. Some employees say its a known issue, some say there was never an issue, and some say its a user issue, which makes it seem like all of them are just lying through their teeth about an obvious intentional downgrade in service to force you on to other paid methods of consumption. The Roku app is slightly better than the website, but still terrible and with constant buffering.

(Edited: Xfinity Forum Guidelines | Xfinity Community Forum)

(edited)

Contributor

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34 Messages

25 d ago

I guess I will jump on the pile, although what I am experiencing is a little different.  I can only watch Xfinity Stream with low video playback quality selected.  If I choose auto or high quality I get a garbled green screen.  I have tested this on multiple computers with Chrome, Edge, Firefox....and even Opera.   Roku is fine, android app is fine.  Speed tests are fine 900/20.  If I choose auto quality the picture starts to sharpen up and looks good for about 3 seconds then turns to a green screen with garbled pixels on the top.  Setting the quality back to low will eventually restore the picture though it is poor quality. 

Official Employee

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455 Messages

Hello @happypackets. I am sadden to hear you are also having issues with the Xfinity stream. It has been a couple of days. Are you still having issues or were you able to get this resolved? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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34 Messages

@XfinityAaron Thank you for the reply.  I have not been able to get this resolved although I did discover it is only on the NFL Network family of channels.  Unfortunately that is what I have been trying to access for football games while my normal accommodations have been taken over by peasants(relatives).  All other channels are fine. 

Official Employee

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455 Messages

I am glad to hear that you are at least able to enjoy some of your channels. I would like to dig deeper into this for you and see about getting this fully resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

10 d ago

streaming in a web browser looks terrible. i can watch a 3rd party stream that looks better than it does in the comcast official app. absolutely ridiculous. Maybe they can take more government handouts to improve their network, implement data caps during a pandemic, and raise their prices again. 

Official Employee

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38 Messages

Hi @user_2c3767, please make sure you are connected to your in home Wi-Fi. This gives the best streaming speeds when watching something in HD. Also, please check to make sure under settings, your playback preferences is set to "Play Best Available".

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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