cchris79's profile
cchris79
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Contributor

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26 Messages

Wed, Oct 30, 2019 12:00 PM

streaming online shows cut up

this is what the picture looks like only online and on Xfinity site

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Administrator

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4.3K Messages

2 y ago

@cchris79 

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 

Rustyben

Expert

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24K Messages

2 y ago

fresh upgrade to chrome was just released. did it fix the issue?

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pbr1912

Contributor

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34 Messages

2 y ago

This new version is 87.

pbr1912

Contributor

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34 Messages

2 y ago

What is version number?

pbr1912

Contributor

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34 Messages

2 y ago

Still does not fix problem unless hardware acceleration is turned off.

Regular Visitor

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3 Messages

2 y ago


@ComcastJessie wrote:

@cchris79 

 

We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:


1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.


2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).

 

 

Thank you in advance for your patience as we continue to work to resolve this permanently. 


How long before problem is rectified? Thank you.

New Poster

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1 Message

2 y ago

I'm having the same issue with the streaming today. I tried the TV Go version as suggested and so far that seems to be working fine. 

Rustyben

Expert

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24K Messages

2 y ago


@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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5 Messages

2 y ago

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...

New Poster

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1 Message

2 y ago

This has been occurring with my on demand streaming also.  Nothing works, and I cannot access CBS or ABC in TVGO.  I was transfered to accelerated support who upgraded my cable box but that did not help.  Live streamingis fine.

Regular Visitor

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3 Messages

1 y ago


@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.

Rustyben

Expert

 • 

24K Messages

1 y ago


@prestonian78 wrote:

@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.


did you turn off hardware acceleration in the chrome settings menu?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

3 Messages

1 y ago


@Rustyben wrote:

@prestonian78 wrote:

@Rustyben wrote:

@Stevetrebac wrote:

So when is this going to be fixed "permanently"? I watch all my TV through xfinity.com and this pretty much disables it for me...hardware accelaration didn't help. Might as well switch to youtube or hulu if you guys aren't going to fix it...


try chrome with new update issued today installed. remember this is a browser/computer/operating system issue not an xfinity issue.


Updated Chrome, On Demand problem still exists.


did you turn off hardware acceleration in the chrome settings menu?



No, I just wanted to see if the problem was rectified with the hardware accelerator turned on. When it is turned off, the streaming quality is not fluid, smooth. 

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