New Poster
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11 Messages
Streaming not working with Chrome nor Micro Edge on my Windows PC (this just started)
So, my streaming is not working with Chrome nor Microsoft Edge on my Windows PC. I never use Microsoft Edge so it not working on that browser either surprised me. It was always fine until it wasn't. I've tried clearing my history, cache, etc. I get nothing but "Xfinity - now connecting to your entertainment experience" and the blinking 3 dots. No error page, just that. A few days ago it was fine and then suddenly stopped loading. It also is fine if I open the streaming website on my work computer or my apps on my devices.
I've tried rebooting and clearing my browser history. I saw this web address in another thread and tried it "https://comca.st/3skZxMM" then clicked "watch online" and that only brings me to the dreaded Xfinity stream loading page that I can't get past for some reason.
Please help.
edit: I don't know what in the world happened after a week of it not working but it just started working again tonight.. I wouldn't close this ticket though because others need the same help.
Mandytilf
Contributor
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21 Messages
1 year ago
Same here. I've tried in 3 different browsers (Edge, Firefox and Chrome) and cleared cache and cookies, as well as rebooting.
Still nothing.
They're all get stuck on the "Now connecting to your entertainment experience" page.
(edited)
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marginforerror
Regular Visitor
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6 Messages
1 year ago
Same here. Been going on for a week or more. Just sits on the loading screen. Ive cleared everything. Ive even tried it in incognito mode so there is nothing to load. Still wont load. Really need someone to give us some answers here. Since you dont have an app for xbox or microsoft. And seriously why dont you have one on xbox?
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user_575e0d
Visitor
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4 Messages
1 year ago
Add me to this problem also ... started about a week ago. Have tried Chrome, Edge, and couple of other browsers - Have done the standard fixes, clean history, cache, cookies, but NOTHING. Xfinity / Comcast - This problem has been out there for several days, anyone awake or working on this ... anyone ?
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XfinityAlfonso
Official Employee
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1.2K Messages
1 year ago
Hey @MrVino thanks so much for bringing your situation to light and contributing to the conversation here in our Forums. No known issues so far with Stream on PC. Glad to hear it's working again, and that you've done most of the basic steps. Are there any issues with logging into the My Account Portal? The Stream App is a combination of both Internet Services and TV services. Have you done any refreshes on the in-home equipment?
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user_qelibk
1 Message
1 year ago
For me it turned out to be uBlock Origin, which I had forgotten I had installed a while back. Turning it off for the Xfinity streaming site fixed the problem.
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Johng5
Visitor
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1 Message
1 year ago
Streaming on PC still not working, been up and has been mostly down for a while now, does not say much about xfinity quality.
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StellarFusion
Contributor
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51 Messages
1 year ago
Same for me... was working a few days ago, now stuck on the same screen as everyone else on Chrome and Edge. This has been happening on/off for a very long time, so Comcast needs to figure out what it is! Don't give us "have you tried this... have you tried that" We haven't 'done' anything @MrVino
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user_fa4lc8
2 Messages
1 year ago
I am having the same problem on my Windows 10 PC. Three pulsing dots, but never connects. It had been working fine for a long time and then stopped working suddenly. It does not work on Chrome or Edge browsers at this point. It does not work in Incognito window either. I cleared cache and cookies and reset Chrome to original settings. It works on my Mac laptop in Chrome on the same network. The Mac laptop indicates that a Chrome update is available, but I am afraid to update Chrome due to this issue. Any recommendations?
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user_5azms6
2 Messages
1 year ago
I have the same issue as well. Since there has been no changes to any of my web browser extensions, Xfinity needs to stop doing whatever it is doing, or at the minimum perform better testing before it makes changes.
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JDRX
2 Messages
1 year ago
Ok [edit all caps] so it seems like this is a pretty common problem.....but the only solution I see in this thread was to turn off extensions in Chrome or whatever browser you might be using. I have the same issue - just getting the 3 dots with the "Now Connecting To Your Entertainment Experience" language, and then nothing else. I have not changed Anything [edit all caps] on the PC. I've cleared cookies, history, cache, updated/reinstalled Chrome, rebooted the PC, rebooted the router, then I did all of those things again. Same problem. Tried Chrome, Edge, and Firefox. Same problem. Aaaaaarrrggghhhh. So, so frustrating. Did Xfinity or anyone else come up with an actual solution here? Or do I just wait for it to magically fix itself one day in the future? Thank you.
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luced
3 Messages
8 months ago
Can anyone determine the root cause this starts to happen? Is the only resolution to turn things off or make an exception for xFinity? ..and why all of a sudden? Has xFinity/Comcast added something that could be considered an issue?
(edited)
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luced
3 Messages
8 months ago
...still waiting for the magic?
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user_53f471
Visitor
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2 Messages
8 months ago
I was having the same problems, turns out I was checking my daughters connections line from x1 box because she was only getting 200mb download when I remember that I switch my with hers because of the streaming problems I was having with all the browsers. Return x1 and got one of the new ones and problem solved. One port was bad. Getting 930mb download on all 4 ports.
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rumrunner03
1 Message
8 months ago
Same here it works on the app on my phone but not on any of my computers web browsers.
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