MrVino's profile

New Poster

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11 Messages

Wednesday, October 25th, 2023 12:45 AM

Closed

Streaming not working with Chrome nor Micro Edge on my Windows PC (this just started)

So, my streaming is not working with Chrome nor Microsoft Edge on my Windows PC. I never use Microsoft Edge so it not working on that browser either surprised me. It was always fine until it wasn't. I've tried clearing my history, cache, etc. I get nothing but "Xfinity - now connecting to your entertainment experience" and the blinking 3 dots. No error page, just that. A few days ago it was fine and then suddenly stopped loading. It also is fine if I open the streaming website on my work computer or my apps on my devices. 

I've tried rebooting and clearing my browser history. I saw this web address in another thread and tried it "https://comca.st/3skZxMM" then clicked "watch online" and that only brings me to the dreaded Xfinity stream loading page that I can't get past for some reason. 

Please help.

edit: I don't know what in the world happened after a week of it not working but it just started working again tonight.. I wouldn't close this ticket though because others need the same help. 

Contributor

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21 Messages

1 year ago

Same here.  I've tried in 3 different browsers (Edge, Firefox and Chrome) and cleared cache and cookies, as well as rebooting.  
Still nothing.
They're all get stuck on the "Now connecting to your entertainment experience" page.

(edited)

Official Employee

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3.8K Messages

Hello @Mandytilf! Thanks for taking the time to reach out to our team on Forums, letting us know you're also experiencing issues with Xfinity Stream on your end. My team is here to help! To confirm, are you also experiencing problems when watching via the Xfinity Stream app? 

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Regular Visitor

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6 Messages

1 year ago

Same here. Been going on for a week or more. Just sits on the loading screen. Ive cleared everything. Ive even tried it in incognito mode so there is nothing to load. Still wont load. Really need someone to give us some answers here. Since you dont have an app for xbox or microsoft. And seriously why dont you have one on xbox?

Official Employee

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893 Messages

Hello, @marginforerror. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App not connecting. I appreciate the infromation you have provided, it's helpful to know what troubleshooting steps you have already taken. 

 

One of our great community members, user_575e0d has posted a fix that can hopefully help if you're still experiencing the issue: 


For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise, turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

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Contributor

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51 Messages

@XfinityJustinC​ Using an Incognito in Chrome does work... but why?  We shouldn't have to do this.  Up until recently, it was working on normal browser settings.

Visitor

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4 Messages

@StellarFusion​ Actually Incognito mode was only to confirm Xfinity works in this mode, this will confirm that one of the extensions is interfering (my intention was not to show who was at fault - but there is a problem with Browser, Extension, and Xfinity site).  Sometimes there are bugs in software and when Microsoft fixes it , it will cause problems downstream - Or Microsoft adds a feature and this creates problems for extensions. My intention was only to fix the problem and seek a quick fix so I could move on. 

Once you have it working InCognito mode, then switch to normal mode and start turning off extensions one by one until you find the problem extension.  In my case and from past experience I noticed it's typically ad-blockers or malware blockers that are culprit ... So I focused on Ghostery (next would have been Malwarebytes extension, after that it would have been a painstaking and time consuming procedure. 

Once you have identified the extension then seek to exclude Xfinity from monitoring (after all it's a trusted site ).

Hope that helps answer your question.

Frequent Visitor

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12 Messages

You are my hero!   When you mentioned that having to use Incognito mode meant that there was a problem with an extension something clicked in my head.  I had already done various things to my Ublock Origin extension - disabled, added Xfinity to the whitelist, and finally removed it entirely.  I still had to use Incognito to watch Stream.  I resigned myself to always having to do that.  Your post got me looking at my other extensions.  I turns out it was the Windscribe extension.  I wasn't paying attention and I thought it was just a program you could use as a VPN or proxy if you wanted.  Right on the title for the extension it lists it as an ad blocker as well.  I never realized it before.  I removed the extension and voilà I don't have to use Incognito mode anymore.  I can still use Windscribe as a VPN when I want by using the Windows-based version rather than use this Chrome extension.  I also removed the Windscribe extensions from MS Edge and Firefox for the occasional times I use those browsers. I was able to reinstall the Ublock Origin extension with Xfinity in the whitelist and I am still able to watch Stream.

Very happy.  Thank you.

Official Employee

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1.7K Messages

Thank you for your feedback, @Gripweed107, and for sharing the resolution that worked for you which is keeping in the spirit of the Xfinity Forums. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

1 year ago

Add me to this problem also ... started about a week ago. Have tried Chrome, Edge, and couple of other browsers - Have done the standard fixes, clean history, cache, cookies, but NOTHING.  Xfinity / Comcast - This problem has been out there for several days, anyone awake or working on this ... anyone ?

Visitor

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4 Messages

@user_575e0d​ For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

3 Messages

Incognito Chrome window still got the dots. :-( I am paying for it but I cannot view it.

Official Employee

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2.4K Messages

Thanks for reaching out through Xfinity Forums, @luced. We definitely want to ensure this is resolved for you. Have you tried uninstalling Chrome and then reinstalling it? Also, have you tried on another device to see if you are still having the same issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.2K Messages

1 year ago

Hey @MrVino thanks so much for bringing your situation to light and contributing to the conversation here in our Forums. No known issues so far with Stream on PC.  Glad to hear it's working again, and that you've done most of the basic steps.  Are there any issues with logging into the My Account Portal? The Stream App is a combination of both Internet Services and TV services.  Have you done any refreshes on the in-home equipment? 

New Poster

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11 Messages

@XfinityAlfonso​ Actually, unfortunately, it's back to NOT working again.  Last night was the only time.  I've done constant reboots on the wifi router and our main cable box. But, like I said, it will work on my work computer just fine but for some reason it stopped working (again) on my laptop. And since I've tried everything I could find suggested on past threads about this topic, I'm at a loss for what to try next.  

About 2 or 3 months ago my work computer went through this EXACT same thing. After about a week or 2 of not working it just started working again on it's own. I'm honestly baffled how so many of us could all have this same issue. 

(edited)

Official Employee

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2.5K Messages

@MrVino I am sorry to hear that it is not working again for you. Have you tried to log out of your account and re-log in? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

For what it's worth I was able to trace and fix my problem; Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity.  My Edge extension that was interfering is GHOSTERY, first turn it off and see if it works, if it does then exclude XFINITY site from GHOSTERY Monitoring.  Otherwise turn them off one at a time until it works (Since it worked INCOGNITO mode). Good Luck.

New Poster

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11 Messages

@XfinityDena​ Well, I was able to go to xfinity.com and log out, shutdown all browsers, then open them back up but as soon as I go to xfinity.com/stream it stays in that cycle so I can't access it. I couldn't tell you if I'm logged in on there or not through my pc.  

I also tried the incognito mode to see if was any of my extensions but that didn't work either. 

(edited)

New Poster

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11 Messages

@user_575e0d​ Unfortunately that was a no-go for as well.. I had my fingers crossed but nope. 

1 Message

1 year ago

For me it turned out to be uBlock Origin, which I had forgotten I had installed a while back.  Turning it off for the Xfinity streaming site fixed the problem.

1 Message

same, just now worked for me

Visitor

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1 Message

1 year ago

Streaming on PC still not working, been up and has been mostly down for a while now, does not say much about xfinity quality.

Contributor

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51 Messages

1 year ago

Same for me... was working a few days ago, now stuck on the same screen as everyone else on Chrome and Edge.  This has been happening on/off for a very long time, so Comcast needs to figure out what it is!  Don't give us "have you tried this... have you tried that" We haven't 'done' anything @MrVino

New Poster

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11 Messages

@StellarFusion​ I agree 1000%!.. This hasn't worked for me, at minimum, a week. Last night, it finally loaded, I was able to watch something, then later that night it stopped and hasn't worked all evening.. I couldn't get it to work afterward, on any browser, and NOW, it JUST started working again on both of my browsers..

Something is seriously off with Xfinity's web streaming. This is not an isolated incident and this won't be the only time it didn't work. 

2 Messages

1 year ago

I am having the same problem on my Windows 10 PC. Three pulsing dots, but never connects. It had been working fine for a long time and then stopped working suddenly. It does not work on Chrome or Edge browsers at this point. It does not work in Incognito window either. I cleared cache and cookies and reset Chrome to original settings. It works on my Mac laptop in Chrome on the same network. The Mac laptop indicates that a Chrome update is available, but I am afraid to update Chrome due to this issue. Any recommendations?

2 Messages

I have been monitoring this and it seems to be fixed. Thank you.

Official Employee

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1.6K Messages

@user_fa4lc8 That is great to hear and thank you for the update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

1 year ago

I have the same issue as well.  Since there has been no changes to any of my web browser extensions, Xfinity needs to stop doing whatever it is doing, or at the minimum perform better testing before it makes changes.

2 Messages

Also, why does Xfinity need us to turn off extensions that block tracking data?  We are paying Xfinity to stream content, not to sell our data to 3rd parties.

Official Employee

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893 Messages

Hello, @user_5azms6. Thank you for reaching out over Xfinity Forums for support, you have reached out to the right place for assistance in regard to the Xfinity Stream App not working. It sounds like you may have already tried some troubleshooting steps some of our great community members have been sharing. 

 

The extension work around was discovered by one of the members: @user_575e0d doing their own troubleshooting, and looks to be a way to view content while the fix is being worked on: 


Firstly try Xfinity on a PRIVATE/Incognito Window and if it works then there is an extension that's interfering with Xfinity. My Edge extension that was interfering is GHOSTER. 

 

If you're still experiencing issues when trying to stream off the Xfinity Stream App, I would be happy to continue troubleshooting. Please send a direct message:

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

1 year ago

Ok [edit all caps] so it seems like this is a pretty common problem.....but the only solution I see in this thread was to turn off extensions in Chrome or whatever browser you might be using.  I have the same issue - just getting the 3 dots with the "Now Connecting To Your Entertainment Experience" language, and then nothing else.  I have not changed Anything [edit all caps] on the PC.  I've cleared cookies, history, cache, updated/reinstalled Chrome, rebooted the PC, rebooted the router, then I did all of those things again.  Same problem.  Tried Chrome, Edge, and Firefox.  Same problem.  Aaaaaarrrggghhhh.  So, so frustrating.  Did Xfinity or anyone else come up with an actual solution here?  Or do I just wait for it to magically fix itself one day in the future?  Thank you.

(edited)

Frequent Visitor

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12 Messages

The bottom line is that Xfinity has added a block for ad blockers.  If you are using an ad blocker on Xfinity Stream you will only get the repeating 3 dots.  I guess Xfinity is going to be adding additional ads to the site in the future and they don't want us to bypass them.  You've got a choice now, see ads or see nothing but dots.  That does not mean that you have to remove your ad blocker extensions.  All ad blockers that I'm familiar with have whitelist filters that allow you to turn off the ad blocking to a particular site.  In UBlock Origin, the blocker I use, the filter is listed under Trusted Sites in the extension's Settings.  All you have to do is add the address www.xfinity.com and the dots are gone.

New Poster

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11 Messages

@JDRXfinity​ absolutely no solution. I've had this twice in 2 separate incidents, 2 separate computers, 2 far separate IP addys.. Nothing was solved, it just ... "started"  working again after about a week, both times.. There's an issue with Xfinity stream that it doesn't feel as though it's been acknowledged yet.  According to the Xfinity rep, I had tried most things before I posted here.... it started working, randomly, a couple days later. smh. 

(edited)

2 Messages

Thanks @Gripweed107 and @MrVino.  I've tried every conceivable option related to security, privacy, tracking, ads, pop-ups, etc. within each of Chrome, Edge, and Firefox.  I've added www.xfinity.com (both the http and https versions, of course) to every 'safe' and 'allow' list.  At this point, I'm pretty sure I've given XFinity more permissions and access to data than I really should, but that's another story.  I've obsessed with getting this to work now.  I don't have a separate ad blocker program anywhere on my PC (and I've also turned off and on all extensions within the browser).  Thanks for your suggestions....I'll keep trying!!

Official Employee

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2.2K Messages

Hi there, @JDRX! I apologize that the Xfinity Stream website has been giving you such a hard time when trying to watch. We want things to work perfectly and appreciate your help with troubleshooting this. We may need to open a ticket from your account to get our Tier 2 team involved in this. I need to clarify a touch of information. Does the Stream app work when you are in Private or Incognito or nothing then either? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.8K Messages

Hi there @MrVino!  Thanks so much for taking the time to voice your service concerns here on our Community Forum.  This is not at all the experience that we want for you to have with your service.  Please feel free to shoot us a private message so that we can get to work on this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

8 months ago

Can anyone determine the root cause this starts to happen?  Is the only resolution to turn things off or make an exception for xFinity?  ..and why all of a sudden? Has xFinity/Comcast added something that could be considered an issue?

(edited)

3 Messages

8 months ago

...still waiting for the magic?

2 Messages

The problem is their security certificate expired. you would think a large technology company have a clue about security certificates.

Official Employee

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1.7K Messages

Hi, @user_m7i1eu. Were you running into these same troubles on your end? If so, can I have more details about your situation?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

8 months ago

I was having the same problems, turns out I was checking my daughters connections line from x1 box because she was only getting 200mb download when I remember that I switch my with hers because of the streaming problems I was having with all the browsers.  Return x1 and got one of the new ones and problem solved.  One port was bad.  Getting 930mb download on all 4 ports.

Official Employee

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885 Messages

 

user_53f471 I am glad that resolved your issue. 😀

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

8 months ago

Same here it works on the app on my phone but not on any of my computers web browsers.

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