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user_a8a999
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3 Messages

Monday, April 25th, 2022 12:21 AM

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Streaming does not work on Windows PC

Streaming is not working on my Windows 10 PC with Chrome (or Edge).  I have seen lots of questions about this on the internet and the only solution I've seen offered is to purge internet files and cookies.  I have tried that numerous times and it is not working for me.  Oddly enough, my streaming was working perfectly UNTIL I purged my internet files and cookies for an unrelated reason.  Since then, no luck -- the streaming page will not load.  Well 1 time it did when I used incognito mode.  But that only worked once.

Please give me some other option besides purging internet files and cookies.

Thank you.

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2 years ago

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XfinityAntoine

Official Employee

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1.4K Messages

3 years ago

Hello @user_a8a999! Thank you for taking the time to reach out and being part of the Xfinity family. That is a tough one, have you tried other browsers yet? 

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user_a8a999

Visitor

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3 Messages

@XfinityAntoine​ Yes, I have tried Chrome, Edge and I just get a black screen with Xfinity and three dots flashing dots when I go to xfinity.com/stream.  I tried Firefox and actually got to the streaming site, but I get this error when I attempt to watch a show.

This Video Cannot Be Played

We've run into a problem while streaming MLB Baseball - Detroit Tigers at Houston Astros.

(Error TVAPP-00277)

3 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

Gotcha! Can you try this link https://comca.st/3skZxMM just click on it and select "Watch Online". Please let me know what happens. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a8a999

Visitor

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3 Messages

When I go to that address, I have an option to download an app or watch on-line.  When I click watch on-line it directs me to another address, and.....

Chrome - black screen with "Xfinity" and three dots flashing dots

Edge - black screen with "Xfinity" and three dots flashing dots

Firefox -- It works!  

I exited out and came back in again and it worked a second time.  So for now, it appears that streaming is working for me through Firefox.

3 years ago

0

jimmyd13

Visitor

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2 Messages

@XfinityAntoine​ 

I've tried everything and all I get is the three dots............ 

Used to work flawlessly until a couple weeks ago.  Nothing has changed on my end to cause this issue.

With the monthly cost of Xfinity you should provide a solid resolution - not try other browsers, clear cache, etc. 

2 years ago

CCVanessa

Contributor

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234 Messages

@jimmyd13  Honestly those troubleshooting steps do fix most technical issues before having to dig any deeper. That's why we always like to start there. I can assure you if your issue is still ongoing, we will continue to work on finding a solution. You may have done this already, but have you tried uninstalling and reinstalling the app?  

I no longer work for Comcast.

2 years ago

0

user_5df659

Visitor

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1 Message

2 years ago

Just don't know why streaming is not working on my lap top or windows. Tried to use firefox browser and still getting the same 3 dots on the screen. On my Chromebook it's working fine.

5

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CCChristopher

Problem Solver

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577 Messages

@user_5df659 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about this negative experience you are having with your streaming not working, and I would be more than happy to help! Just to confirm, are you able to try download the Google Chrome web browser on the laptop in question, to see if you are able to get it working as it is on your Chromebook? Please let us know if that works for you, and if not, we can try other steps to hopefully get your Xfinity Streaming website working on all your devices successfully. -Christopher

I no longer work for Comcast. 

2 years ago

0

user_3cc393

Visitor

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1 Message

Did you find a resolution for this? I'm having the same issue with a new account. It's only an issue for my two Windows computers - my chromebook and android phone work fine. Comcast is scheduling a tech to come and troubleshoot but I've tried just about everything possible on the computers with comcast phone and technical teams.

2 years ago

0

CCKyla

Problem Solver

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411 Messages

@user_3cc393 What browser are you attempting to use? And is this happening while connected to the in-home browser?

I no longer work for Comcast.

2 years ago

0

user_23453b

Visitor

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1 Message

I have the exact same issue. mobile devices work. Macs and PCS stuck at the perpetual 3 loading dots. Is there any fix for this. I just completed all the troubleshooting steps with the agent and no joy.

2 years ago

0

CCOtto

Problem Solver

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497 Messages

Hi, @

 

 

Please let me know if you still need assistance. 

I no longer work for Comcast.

2 years ago

0

user_c62c9b

Visitor

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2 Messages

2 years ago

Streaming is not working on my Windows PC.  It has streamed perfectly for years until now.  I get the message that I don't have any channels listed with my plan, which I pay for 140 channels every month.  Streaming works on my Amazon Fire stick for my tv, but not on my Windows computer.  

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user_230a3f

Visitor

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2 Messages

@user_c62c9b​ 

I get the same message

2 years ago

0

XfinitySara

Official Employee

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1.3K Messages

Hello, @user_230a3f! Thank you for bringing your shared concerns to the community. I'm sorry to hear that you've been experiencing issues with streaming lately, and I'd love to help however I can! Are you still experiencing problems? If so, may I ask whether you are using the Xfinity Stream app, or the Xfinity Stream portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a15add

Visitor

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1 Message

this happens to me on the STREAM PORTAL. 

2 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@user_a15add Hello. If you are still having issues, can you please create your own post detailing your issues, so we can assist further? 

 

I no longer work for Comcast.

2 years ago

0

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