Stream not connecting

@chuckdl​ Yeah, turning of ublock origin (Edge) worked.

Firefox works for me after turning off ublock origin - Just FYI

Turned off ublock on Chrome and it worked

@tenorsaxylady Thank you for letting us know what worked for you! If you have any other questions or concerns in regard to your services, please let us know.

@user_vjkh33​ 

I had the same experience, starting yesterday around Noon. Disabling ad blocker fixed it.

@user_ehoo0b Thank you for reaching out via our Xfinity Forums. While we can certainly understand your desire to receive assistance with accessing the streaming app on your computer. The nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". In the future, if you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370.

Have you had a chance to clear your cache and cookies and reboot your computer? These simple steps tend to clear most connection issues. 

Same problem. Streaming worked using Edge with no ad-blockers of any kind. Removing ad blockers on Chrome and Firefox did not work for me.  Xfinity support was worthless.

Thank you so much for sharing the fix with us @user_cda9ac! Please let us know if you have any further questions/concerns. 

Hey @Samuel-27. After turning off the add blocker on either the Firefox or the Chrome, did you clear cache and cookies before trying to stream again?

I finally got it to work on my Chromebook but I missed all the college football games I was going to watch today.  Needless to say, I'm P.O.'d at Xfinity for putting me through this.  The way I finally got it to work is that I had to put the built-in Chrome browser of my Chromebook into Incognito mode.  That makes no sense because you would think they would want to know my identity and whether I am a legitimate Xfinity Stream user, but no.  For all the advertisement they do telling how great Stream is (by the one slightly older kid telling some other slightly younger kids that they are lucky to live at this point in time because they have Stream), they should have techs making sure it works perfectly instead of making the customer jump through hoops for several days to get it to work.

Hey there @user_38pax7 ! Thanks for reaching out about your trouble with the web portal streaming! I myself had the same issue, and I added xfinity.com/stream as a safe site on my ad blocker and got right back in. I am not sure what you may be using, but that is something to try if you are still having this issue!