2 Messages
Stream not connecting
Streaming is working from the TV box but it will not connect from my PC it is stuck on the "Now connecting to your entertainment experience" screen I have restarted the complete network and tried connecting from multiple PC's. No VPN to interrupt and still no luck.
How do you troubleshoot this issue?
chuckdl
Visitor
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3 Messages
11 months ago
Having the same problem, started yesterday..
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tenorsaxylady
Visitor
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2 Messages
11 months ago
Same here. The problem started at noon yesterday. It won't load beyond the three dots. Some other pages on the site are not loading properly too. I tried all the trouble shooting protocols on multiple devices to no avail. Online chat said a tech would call 10hrs ago-no call.
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tenorsaxylady
Visitor
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2 Messages
11 months ago
fwiw Turning off ad blocker worked here.
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user_vjkh33
1 Message
11 months ago
just dropping by to say i was having the same issue, despite clearing cache, deleting cookies, etc.
as tenorsaxylady mentioned, disabling adblocker fixed it for me.
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brad_In_denver
Frequent Visitor
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16 Messages
11 months ago
well well, turning off ublock origin (chrome on windows) worked for me too. hmm.
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user_rnt91r
1 Message
11 months ago
Having this issue. Cleared cookies, turned off Ublock, still nothing.
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user_ehoo0b
2 Messages
11 months ago
It's really nice to see the Xfinity Support is helping us with this, NOT why is it that nobody from xfinity responds to these things, Oh yea it does not make them money so let the customer suffer.
I don't have any add blocker extensions to turn off!
Can we get some real answers?
Thank You.
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user_cda9ac
Visitor
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1 Message
11 months ago
I had the same problem that started two days ago. And sure enough, turning off ublock on the Xfinity stream page fixed the issue.
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Gripweed107
Frequent Visitor
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12 Messages
11 months ago
No ad-blocker on my Chromebook but still not working. Stream worked the last 7 weekends to watch my football games, not this weekend. I rarely need to use your Stream but football season is the exception and you totally let me down this time. Thanks a lot, Xfinity.
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user_38pax7
1 Message
10 months ago
I am having the same problem. I turned off my ad blockers, which did not resolve this. I called Customer Service and they said Steam is no longer working through the Internet portal.
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user_um4bu7
1 Message
10 months ago
Turned off ublock from Microsoft Edge or from Task Manager > Processes. It worked immediately
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