Saved DVR Recordings (Xfinity Streaming app) - not showing over a year old recordings.
I have the default set (and therefore all my recordings are set this way) to SAVE UNTIL SPACE IS NEEDED (not set for the 1-year option). And on the X1 Box, they are ALL there = the new recordings, and the older than 1 year recordings. I've had the X1 box for 2 or 3 years at least. In any case, on the Xfinity Streaming web app it doesn't show any recordings older than a year.
I have a LOT of space available - I used only 30% space - there is 70% available.
The settings and recordings are all set up for Save Until Space is needed.
Why does this happen? The support from the Philippines has no idea.
1) What is causing the recordings to drop off of the Xfinity Streaming app, under my saved recordings?
2) How do I get them back? The support people did some kind of a "Refresh" thing, which did NOT work.
2a.) The customer should not have to do anything manual to get recordings back, that are over a year old, when there is plenty of space remaining. I should not have to call Xfinity, to have the recordings recovered (which doesn't work anyways). I should not have to manually log in to the website, to reset settings, that were set correctly up front, and have not changed.
Not sure what to do next. The tech support folks in the Philippines ("Advanced" "Tier 2" tech support), honestly are the nicest folks, but really don't have a clue. And I did get a USA tech support, and they transferred me to advanced tier-2 tech support in the Philippines, and they had no clue.
How does this problem get fixed at the root cause level? Guessing it is affecting more than just me!