Contributor
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20 Messages
Samsung
I have 4 Samsung TVs. 2 I removed boxes from about a year ago and went to the xfinity stream app. One is a bedroom tv used minimally and one is a basement tv used here and there on weekends. About two weeks ago, the Xfinity stream app quit working. It freezes on the purple screen with three bubbles loading. I have to manually restart the TV by holding the power button until the model shows up. Things I’ve tried
1) restart tv
2) restart modem
3) delete app/reinstall
4) make sure tv has latest updates
5) read forum posts with their suggestions
nothing works. I’m open to any suggestions. I refuse to pay $250 a year to bring back the boxes for TVs that barely get used The TVs are new enough to run the app. Every other app like Hulu, HBO, Disney, etc. run fine on the TV. Please help and thanks for reading.
user_8b82j2
Contributor
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106 Messages
1 month ago
Good Luck, Comcast/Xfinity continues to refuse to acknowledge their app has issues…
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XfinityOrlandoM
Official Employee
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2.8K Messages
1 month ago
@cherm24
Thanks for reaching out to us, I recommend you go into your Samsung TV settings and clear the cache and cookies, you want to make sure your TV is compatible https://www.xfinity.com/support/articles/xfinity-stream-app-faqs , so it needs to be at 2018 model or newer.
After you clear the caches and cookies then uninstall the app & reinstall it. A lot of times just deleting the app and reinstalling it doesn't clear all the running data, So it's recommended to do the clearing cache cookies options 1st and then uninstall and reinstall the app.
Let me know if that worked and resolving your connection issues with your Samsung TV's
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user_st7y8q
Visitor
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1 Message
20 hours ago
I had a similar problem with my Samsung frame tv in November 2025 (I got new service in October with no problem signing in to streaming app), and was told it could not be resolved remotely and that they needed to send a tech out. Sure, they cover their butts by saying that there could be a charge. When the tech came out he was here literally 3 minutes. Had me sign in again. Said it was a glitch with Samsung tvs. Why didn’t they know that when I called in? There are so many of us who own Samsung tvs and now I have a $100 charge for “installation” saying it was my Samsung tv issue not Xfinity. Yet I was able to use it before then. The tech knew, why wouldn’t Xfinity customer service know? It was a very simple sign on that could have been easy to do if instructed remotely. I called and they won’t reverse the charge! I am beyond angry and frustrated with Xfinity and their customer service!
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