Xfinity Community Forum

I want USA based customer service back!

Comcast just deleted my entire comment because it was unfavorable!!! This time I copied the message in case they did it again, and they did! I've had awful customer service before, but today with Comcast phone reps tops the list! I had one argue with me about being transferred to tier 3 because

@user_zzsu0c I was told to text On it to 266278 and then they text you back a few questions and someone will call you in a few minutes. Definitely works better than arguing with a computer voice or waiting a ton of time with direct messages like s

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I want USA based customer service back!

Comcast just deleted my entire comment because it was unfavorable!!! This time I copied the message in case they did it again, and they did! I've had awful customer service before, but today with Comcast phone reps tops the list! I had one argue with me about being transferred to tier 3 because

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I want USA based customer service back!

Comcast just deleted my entire comment because it was unfavorable!!! This time I copied the message in case they did it again, and they did! I've had awful customer service before, but today with Comcast phone reps tops the list! I had one argue with me about being transferred to tier 3 because

I’m currently in a dilemma with Xfinity and outsourced reps. My credit ran out so I called Thursday. Was told I’m on a legacy package and if I changed to whatever package was suggested everything will be same. I could treat it like a credit. I turn o

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