U

Visitor

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1 Message

Sun, Apr 18, 2021 6:58 PM

Problems with my streaming services

Is anyone else having issues with streaming Xfinity on their laptop? I pay all this money and now I cannot stream on my Macbook or chromebook.

Responses

ComcastBrie

Official Employee

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150 Messages

22 d ago

Hi there @user_4650ae! Thanks for posting to our forums. Can you confirm your devices meet the minimum system requirements to access the Xfinity Stream Portal?

 

Windows PC Requirements

If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements.

Hardware

  • 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor
  • 128 MB RAM
  • Video card with 64 MB memory


Supported Operating Systems

  • Windows 10 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7


Supported Web Browsers

Note: As of October 1, 2019, the Xfinity Stream portal (web) doesn't support any version of Internet Explorer.

Browser Plug-Ins and Settings

  • JavaScript enabled
  • Cookies enabled

Macintosh Computer Requirements

If you access the Xfinity Stream portal on a Macintosh computer (Mac), your Mac must meet the following minimum requirements.

Hardware

  • Intel Core Duo 1.83 GHz or faster processor
  • 256 MB RAM
  • Video card with 64 MB memory


Supported Operating Systems

  • OS X 10.7 or later (OS X 10.14.4 or later if using Safari)


Supported Web Browsers


Browser Plug-Ins and Settings

  • JavaScript enabled
  • Cookies enabled

Mobile Web Browser Requirements

Xfinity Stream (https://comca.st/3n1WSUy) on mobile web is supported on iOS, Android and Amazon Kindles using the devices and operating systems listed below. Please note that playback will still require the native iOS/Android/Amazon application, but all functionality outside of playback is supported on mobile web including but not limited to: login, browse, search, purchases, rentals and subscriptions.

Supported Hardware: iPhone/iPad, Android Phone/Tablet, Amazon Kindle Phone/Tablet

Supported OS Versions: iOS 11+ and later, Android 7.0 and later

Supported Mobile Web Browsers: Chrome and Safari on iOS, Chrome, Firefox and Samsung Internet on Android

Unsupported Platforms

To access Xfinity TV on a mobile device, use the Xfinity Stream app. See Getting Started with the Xfinity Stream Portal.

Xfinity Stream portal features and functions, including but not limited to video playback, aren't guaranteed to work on the following unsupported platforms:

  • Windows tablets or phones
  • Linux operating system
  • Apple TV
  • Other devices

https://comca.st/32tWlkz

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Visitor

 • 

4 Messages

21 d ago

I'm having the same issue. It's been working for over a year, then suddenly last week it was randomly not loading, stuck at the "Now Connecting to your entertainment experience". since Monday this week this is all the I ever get. tried on several different computers and browsers on each (Chrome, Firefox, Edge). The Xfinity Streaming App on my iPad does work. Its only the computers that don't

(edited)

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