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user_4650ae
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Sunday, April 18th, 2021 6:58 PM

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Problems with my streaming services

Is anyone else having issues with streaming Xfinity on their laptop? I pay all this money and now I cannot stream on my Macbook or chromebook.

Question

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Updated 

3 years ago

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XfinityBrie

Administrator

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663 Messages

4 years ago

Hi there @user_4650ae! Thanks for posting to our forums. Can you confirm your devices meet the minimum system requirements to access the Xfinity Stream Portal?

 

Windows PC Requirements

If you access the Xfinity Stream portal on a Windows PC, your PC must meet the following minimum requirements.

Hardware

  • 3 GHz Intel Pentium 4, AMD Athlon 3400, or faster processor
  • 128 MB RAM
  • Video card with 64 MB memory


Supported Operating Systems

  • Windows 10 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7


Supported Web Browsers

Note: As of October 1, 2019, the Xfinity Stream portal (web) doesn't support any version of Internet Explorer.

Browser Plug-Ins and Settings

  • JavaScript enabled
  • Cookies enabled

Macintosh Computer Requirements

If you access the Xfinity Stream portal on a Macintosh computer (Mac), your Mac must meet the following minimum requirements.

Hardware

  • Intel Core Duo 1.83 GHz or faster processor
  • 256 MB RAM
  • Video card with 64 MB memory


Supported Operating Systems

  • OS X 10.7 or later (OS X 10.14.4 or later if using Safari)


Supported Web Browsers


Browser Plug-Ins and Settings

  • JavaScript enabled
  • Cookies enabled

Mobile Web Browser Requirements

Xfinity Stream (https://comca.st/3n1WSUy) on mobile web is supported on iOS, Android and Amazon Kindles using the devices and operating systems listed below. Please note that playback will still require the native iOS/Android/Amazon application, but all functionality outside of playback is supported on mobile web including but not limited to: login, browse, search, purchases, rentals and subscriptions.

Supported Hardware: iPhone/iPad, Android Phone/Tablet, Amazon Kindle Phone/Tablet

Supported OS Versions: iOS 11+ and later, Android 7.0 and later

Supported Mobile Web Browsers: Chrome and Safari on iOS, Chrome, Firefox and Samsung Internet on Android

Unsupported Platforms

To access Xfinity TV on a mobile device, use the Xfinity Stream app. See Getting Started with the Xfinity Stream Portal.

Xfinity Stream portal features and functions, including but not limited to video playback, aren't guaranteed to work on the following unsupported platforms:

  • Windows tablets or phones
  • Linux operating system
  • Apple TV
  • Other devices

https://comca.st/32tWlkz

2

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user_4ca5db

Visitor

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3 Messages

@XfinityBrie Yes. My system meets the requirements.  Interesting that I am able to stream with my Iphone 13 Pro Max running IOS 15.1.  This tells me it may be a problem with Xfinity’s products and the software that is on IMACs and IPADs

3 years ago

0

deanmich

Visitor

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3 Messages

I'm having the same problem with a very new MacBook Pro.

3 years ago

0

njmoleman1

Visitor

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4 Messages

4 years ago

I'm having the same issue. It's been working for over a year, then suddenly last week it was randomly not loading, stuck at the "Now Connecting to your entertainment experience". since Monday this week this is all the I ever get. tried on several different computers and browsers on each (Chrome, Firefox, Edge). The Xfinity Streaming App on my iPad does work. Its only the computers that don't

(edited)

2

user_0e4acd

Visitor

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1 Message

It is just wrong to require specific browsers. I do not care if they personally support and will not assist if I have an issue with my favorite browser that's fine but to specifically force me to use one of 3 browsers is just wrong and when I personally run across these injustices I will eventually figure an alternative.

3 years ago

0

deanmich

Visitor

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3 Messages

Same problem. Same message you are getting. Pretty bad for $300 per month.

3 years ago

0

user_9bf600

Visitor

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1 Message

3 years ago

i keep getting this code (Error TVAPP-00170) when i try to log online to stream tv on my computer

2

0

XfinityGabby

Official Employee

 • 

1.5K Messages

Hello and happy Friday, @user_9bf600! I'm sorry to hear you're experiencing issues with the Xfinity Streaming app. Have you attempted to clear cache and cookies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_8cabf6

Visitor

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14 Messages

@user_9bf600    I have as well had problems streaming on our desktop computer and getting that same error code.  Can't seem to get any help from the live agents either.

3 years ago

0

GOLFFRRBMW

Visitor

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2 Messages

3 years ago

I have been having the same issue for almost a month now. I usually stream everyday in my office at work, no issues for years, now all of a sudden I can't get it to work at all. It will stream for 10 seconds then freeze and buffer or cut out. I called and chatted with over 10 reps none of them could help, its a pain in the you know what and its a joke. I spend almost 200$ a month and only really stream and now that doesn't work its almost pointless to continue with xfinity 

2

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CCKorie

Problem Solver

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1.1K Messages

Hey there, @GOLFFRRBMW. I use my streaming service daily as well, so I can imagine the frustration this is causing. I'd love to help look into this for you. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

3 years ago

0

user_391313

Visitor

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4 Messages

@GOLFFRRBMW 

just starting having the same issue. Worked fine before now it just gets into a loading your entertainment experience mode. Nothing. 
tried all the recommendations. Very frustrating. 
geneg

3 years ago

0

dkdlocke

Visitor

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1 Message

3 years ago

YES! I had this same issue for over a month, but it used to work, and I have the updated iphone APP and my browser meets the standard for the stream website, but I can't go longer than 45 seconds before it cuts out or drops. 

1

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XfinityRay

Official Employee

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2.2K Messages

Hello, @dkdlocke. I am sorry that the video stream has been cutting out when you are trying to watch. I know that is frustrating to go through. We appreciate the troubleshooting steps that you tried. I want to take a look at things on my end so we can get this resolved.

 

Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_42d5af

Visitor

 • 

1 Message

3 years ago

I've got a problem as well - xfinity stream works fine on my iPad but trying to use it on safari on the mac, i just get "connecting to your entertainment experience" forever, never goes further.  Running macOS Big Sur 11.6, Safari version 15.0.

3

user_391313

Visitor

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4 Messages

@user_42d5af  

same issue. Changed nothing. 

3 years ago

0

user_2d26d1

Visitor

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7 Messages

@user_42d5af 

exact same problem

no longer able to stream on my MacBook Pro

(Error player.-9001)

Both Safari and Chrome after Big Sur 11.6 and Safari update

I can still stream on my iPhone XR through the Xfinity app

(edited)

3 years ago

0

CCDevin

Problem Solver

 • 

735 Messages

@user_42d5af

Hello! Thank you for letting us know you have had trouble on your browser as well. We are here to help anyone on here with support through our apps and make sure that everything is working well.

Have you tried other browsers with success? Also, have you tried clearing the cache and cookies from your browser to be sure that it has not saved old data making logging in difficult?

 

Please let us know and we will be glad to find a solution together.

I no longer work for Comcast. 

3 years ago

0

user_5f2c1c

Visitor

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3 Messages

3 years ago

I have the same problem. What is the solution?

2

user_391313

Visitor

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4 Messages

@user_5f2c1c 

just started. Thought it might be an apple update. Need help. 

3 years ago

0

CCJoseph

Problem Solver

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729 Messages

That is a great question! It has been a few months since this was posted, could you start a new thread and we can help you out? 

I no longer work for Comcast.

3 years ago

0

user_391313

Visitor

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4 Messages

3 years ago

Been having an issue with getting streaming on my Mac. The phone and iPad are fine. 
the Mac did work now I get a message “connecting to your entertainment expert” and nothing happens. 
I changed nothing. Need some help. 

1

CCMacey

Gold Problem Solver

 • 

541 Messages

Good morning, @user_391313, and thanks for reaching out through our Forums page for help with the Xfinity Stream app recently. Is there an error code or message you are seeing when this happens, or does it just stop loading? Have you already attempted to remove the app and reinstall it? Are you still able to stream online at https://comca.st/3u75bC2 without issue? -Macey

I no longer work for Comcast

3 years ago

0

user_28f849

Visitor

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3 Messages

3 years ago

Same issue with my Mac and Safari 15.  It seems to work on an old Chromebook.  Chatted with someone this morning, but was not able to resolve the issue. Is there a resolution? Thanks!

3

astromd

Visitor

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4 Messages

@user_28f849 

I'm having the same problem. I'm running safari 15.0 and MAC OS 11.6

3 years ago

0

deanmich

Visitor

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3 Messages

Same issue. No help at Xfinity on this.

3 years ago

0

XfinityJeniece

Official Employee

 • 

2.4K Messages

Hey there, @deanmich, thanks for reaching out through Xfinity Forums regarding the issue with your Xfinity Streaming app. We definitely want to ensure you can use the app on your new Macbook! Have you tried any troubleshooting steps? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_6fb41a

Visitor

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4 Messages

3 years ago

Same issue, able to stream last week, but ever since I updated safari, all I get is connecting but never does.

0

fenriquez03

Visitor

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1 Message

3 years ago

updated to Mac Sur 11.6 can not get xfinity stream.  how can I fix it.

3

XfinityTony

Official Employee

 • 

1K Messages

@fenriquez03 At this time, the suggested workaround is to use a different browser. We are working on a solution to get this issue fixed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

astromd

Visitor

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4 Messages

@XfinityTony

I just tried streaming with Firefox. Therefore it appears the problem is with Safari 15.0 and not MAC OS 11.6 

3 years ago

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello, @fenriquez03, were you able to use that workaround to enjoy your service in the meantime?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

italy02

Visitor

 • 

1 Message

3 years ago

same problem.  safari 15. big sur 11.6. says connecting to entertainment experience but never does. 

1

astromd

Visitor

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4 Messages

@italy02 

try using Firefox. I did and it worked.

3 years ago

0

XShanTV

Contributor

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28 Messages

3 years ago

Xfinity Streaming is not working on Safari Version 15.  I contacted Xfinity they say it's Apple.  All other streaming services work on Safari just not Xfinity.  I do not think it's Apple.  I spoke to Apple...

1

astromd

Visitor

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4 Messages

@XShanTV 

The problem is that Xfinity is having a problem with Safari 15.0 which they should fix!  I can stream on my MacBook Pro using Firefox 91.0.1

3 years ago

0

user_6fb41a

Visitor

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4 Messages

3 years ago

I also spoke and screen shared with them and was told it is an Xfinity problem.

0

XShanTV

Contributor

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28 Messages

3 years ago

Good to know b/c Apple isn't having it...macOS Big Sur V11.6  Safari V 15.0. Xfinity Stream does not work.  I am so glad they are being honest with customers now.  I love the service when it works.

2

user_6fb41a

Visitor

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4 Messages

@XShanTV 

I failed to mention this earlier; if I completely log out of Safari on my Mac, then log back using Chrome Xfinity stream works.

3 years ago

0

jwkott

Regular Visitor

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3 Messages

Yes, I had this problem.  Based on other users' comments at the Apple support site I isolated the issue to Safari 15.  I fixed this by doing a recovery reboot that restored Big Sur 11.6 but DID NOT install Safari 15.  This takes about 2 hours.  Xfinity TV streaming now works again using Safari.  You can also use the FireFox or Chrome browsers to run Xfinity TV streaming.  I will be living with the red dot on my settings icon prompting me to upgrade to Safari 15 until Apple fixes the bug.  Knowing Apple, it could be a long time.

3 years ago

0

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