Regular Visitor
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3 Messages
Not able to watch my purchased movies on xfinity stream app
So just want to say I am not an xfinity customer anymore. When I had xfinity service I brought a ton of movies. I was told that even if I no longer had service I can still watch the movie I purchased on xfinity.com/stream or the xfinity stream app. Before today June 22 I was able to watch them but now when I go in it says access not authorized. I tired to chat with an agent but was told that I don’t have service so I can’t use the app. But under the Tv and streaming FQA page it clearly says that if you disconnect all xfinity services you can still watch purchased movies. She said again because I no longer have service that I can’t use the app then after I replied back to her she ended the chat. Just want to watch the movies I purchased
XfinityOrlandoM
Official Employee
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535 Messages
3 months ago
@cap26
If you disconnect all of your Xfinity services, you can continue to watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You’ll need your primary Xfinity ID and password to access the Xfinity Stream portal and Xfinity Stream app. Are you making sure your still logging on with your primary Xfinity ID
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user_48b37c
4 Messages
30 days ago
Same issue here and yes, I’m using the primary login that worked up until yesterday. Their tech support is woefully inadequate and they’ll be luck if they don’t end up with a class action suit unless they refund the $ I paid for 50+ movies that I know longer can access
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user_dd8e24
3 Messages
4 days ago
I'm having the same issue. I can't access the movies I purchased through the xfinity stream app.
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user_dd8e24
3 Messages
3 days ago
I have not been able to get into the xfinity stream app. I have over 100 movies that I purchased when I was an xfinity customer. I only ended my subscription in July and I was still able to watch my purchased movies last month (August). But now I get a message that says Access Denied. I was told even after disconnecting all my services, that I'd still have access to my movies. I tried the Movies Anywhere app, but it only gives me half of my purchased movies. So that does me no good. Please help
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