Visitor
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1 Message
No ABC, CBS, FOX, NBC
I’ve not had access to major channels. ABC CBS FOX NBC. This happened several weeks ago. Had this problem before and clearing the data and cache worked. It doesn’t work anymore. I’ve uninstalled the app, reset my fire stick, reinstalled the Stream app. No avail. That’s my main draw to this package.
XfinityJustinM
Official Employee
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1.1K Messages
3 days ago
Thank you for making us aware of this issue, @user_r9074g. Is there a particular error code or message that appears when you visit the mentioned channels?
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bk123
Visitor
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2 Messages
3 days ago
I'm also having the same issue and did all of the same steps
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user_ncm1pe
Visitor
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1 Message
1 day ago
This exact issue has been happening to me for the last several days. All channels work fine via the Xfinity stream app on my iPhone, but I get the “Please Turn on Location Services” error message on two separate Fire TV Sticks for local channels only (ABC, NBC, CBS, etc). This is not the first time I have had issues accessing the local channels, but this is the first time I have seen this specific error.
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cryan1970
New Poster
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6 Messages
22 hours ago
Xfinity Stream Fire TV – Location Services Error on Local Channels
Hello,
I'm experiencing a new issue with the Xfinity Stream app on my Amazon Fire TV Stick. This setup previously worked without any problems, but local/location-dependent TV Go channels are now displaying a Location Services error asking me to enable location and select “High Accuracy or Battery Saving.”
My device information:
Device: Amazon Fire TV Stick 4K (1st Gen)
Fire OS: 6.7.1.1
Xfinity Stream: 8.16.0.4121
Location permission: Enabled for Xfinity Stream
The issue does not affect all channels. For example, ESPN, CNN and CW stream normally, while FOX, PBS and other local/location-dependent programming give me the Location Services error.
The affected programming works normally through Xfinity Stream on my laptop, so the issue appears to be specific to location verification within the Fire TV version of the Xfinity Stream app.
I have already tried the following:
Verified Xfinity Stream has Location permission enabled
Verified the Fire Stick and Xfinity Stream app are fully updated
Force stopped the app
Cleared the cache and app data
Restarted and completely power-cycled the Fire Stick
Uninstalled/reinstalled and reactivated Xfinity Stream
The problem remains.
This began only recently. The same Fire Stick, network and Xfinity account previously streamed these channels without this location error. I've also found reports from other Fire TV users experiencing similar new location-validation problems.
One potentially important detail is that the error asks me to change the location mode to “High Accuracy or Battery Saving.” Those are Android location settings that aren't available as options in Fire OS. Selecting “Update Settings” from the error screen also does not take me to any settings screen.
Since other TV Go channels continue to work and the affected channels work through Xfinity Stream on my laptop, could this please be escalated to the Xfinity Stream/Fire TV technical team to determine whether there is a location-validation issue with the current Fire TV app?
Thank you
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shellyobrecht
Visitor
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1 Message
8 hours ago
I am having all of the same issues to no fix
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user_9vrc5c
Visitor
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1 Message
2 hours ago
I am also having the same issues! It is beyond frustrating, as I have uninstalled the app, cleared the cache and data multiple times. Location is allowed for the app in my fire stick settings. Have the same problem with the to go channels of CBS, NBC, ABC, Fox. Please help!
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user_eyvutbqqqqq
Contributor
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37 Messages
2 hours ago
I’m having the same issue…been like this since last week.
Stream app works fine on iPhone and iPad
no working on firestick , fire cube , or my Roku.
is there anyone that knows what is going on or how to fix???
xfinity could at lease send out a message or put on website that having issue.
the AI help bot is the worst.
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