Visitor
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1 Message
New Xfinity Stream app
New stream app won’t play any of my channels on my iPad Pro.. I get
there is a Technical fault. Please try again later…
what the heck?
Visitor
•
1 Message
New stream app won’t play any of my channels on my iPad Pro.. I get
there is a Technical fault. Please try again later…
what the heck?
Warbler94
Contributor
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55 Messages
2 days ago
I am having this exact problem. Yesterday, I was able to stream using the xfinity stream on my ipad just fine. Today on my ipad, I went into the the xfinity streaming app. It then updated to a a whole new xfinity streaming page and whenever I click on a channel, the screen goes blank for about half a minute and then I get this message: "Thee is a technical fault. Please try again later.". I also have to say I don't like the new page. There are channels that I had set a my favorites. With the old screen I able filter the list of channels so it only showed my favorite channels. Also I was able to filter out all non-HD channels. Now I have to flip through hundreds of channels to get to HD channels.
Finaly, I have to say xfinity trouble shooting sucks. Why in God's name can't there be an email address that you use to tell xfinity all problems and questions you have? Or a page where you give your contact info and type in the problem that you are having? Why does you trouble shooting and help pages need to be so complicated? I swear every time I need to use you trouble shooting and help pages for a problem I am having I get so [Edited: "Profanity"] frustrated. This is ridiculous. It should be so, so, much more simple and easy to get help.
(edited)
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Warbler94
Contributor
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55 Messages
2 days ago
UPDATE: I was finally able to watch tv through the app. I removed the app on my ipad and reinstalled it. Then I was able to watch tv when I clicked on a channel. That said, the update sucks. favorite channels are gone. You can't filter out non-HD channels. I don't see a way to set a recording in the new app. Also I like to use captions when I watch tv. Now, you can turn captions on. But this is just one problem: whenever I switch channels, the captions automatically turn off. I have to go back and turn them back on every time switch channels. It is doable, but it shouldn't have to be this way. Whoever designed this new app should be fired and whomever decided to update us to the new app in this condition should be fired. Shame on xfinity.
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XfinityCliff
Official Employee
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880 Messages
9 hours ago
Hello @user_egxbwc, and thank you for reaching out with your concerns and experience on our Xfinity Community forum.
There are a few things you can try to resolve this issue. The first thing to try is to force-quit the Xfinity Stream app, and restart your iPad and restart the app itself. Make sure you're connected to your in-home Wi-Fi and not a public Wi-Fi or hotspot and that any VPN's are turned off.
If that doesn't work, you can try to re-install the app by completely removing it an installing a fresh copy. It would be a good idea to uninstall, then restart the iPad before re-installing.
Also make sure that your iOS on the iPad is the most recent version.
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