Visitor
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3 Messages
My Tubi app via the Xfinity X1 cable box is horrendously slow. Why?
The Xfinity streaming app for Tubi is so egregiously slow that it’s almost unusable. A single remote command on the app can take upwards of 20+ seconds, which is beyond ridiculous. I restarted my cable box and cleared my user data via the Xfinity settings to no avail.
I have used Tubi at four different family members’ homes in Florida, North Carolina, and Maine and their remote commands respond instantaneously while using the app. The common denominator between them is that they’re not Comcast/Xfinity subscribers, which leads one to a simple conclusion: Xfinity third party streaming is being throttled intentionally, thusly, I am currently looking for a new ISP unless there is an immediate fix. DO NOT tell me to check for loose connections or power strip usage. This is not a leaky faucet or a clogged toilet.


XfinityJanelle
Official Employee
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2.1K Messages
2 months ago
Hey @user_xpdva0 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Tubi app. I would be more than happy to offer my assistance looking into this further for you. Are you seeing this issue with other apps through the cable box? Have you power cycled the cable box from the power plug?
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user_89db6a
Visitor
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8 Messages
12 hours ago
Mine is doing the same thing since about a month ago. Most times can’t even get tubi to load as third party app and get a message we are having trouble with this app please try later. Later never comes
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