Thank you for reaching out about the sound on MSNBC. I am happy to further help! Are you not hearing any sound, is it delayed, or broken up? Are you watching the HD version of the channel? Have you tried restarting the Xfinity Stream app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_f8b850 Thanks for adding to the post. What happens when you try to hear the channel?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_6066qb Hi there! We are sorry to hear that you are having issues with sound using the Xfinity Stream app. I know how frustrating it can be especially in the middle of watching a program. I would have reached out too.
Can you tell us more about the sound issue you are having? Is it only MSNBC or other channels as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for letting us know you're also impacted, jabberjw. We are aware of a known issue with the audio on the those channels, and they are working to resolve the audio issues. At this time, we would recommend attempting other MSNBC channels as our engineer teams work to resolve it. Apologies for any inconvenience this may have caused.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am also not able to have any sound or just garbled sound on streaming MSNBC. Every other channel seems to work. Wondering if this is some kind of FCC thing that are blocking their signal? I sure hope not. I sure hope Xfinity fixes it.
user_ert7m1 Hi, and thanks for reaching out! I have had that happen before, but I deleted the application, and redownloaded it. What troubleshooring steps have you taken? Is it updated?
Thank you for reporting this issue, user_xjccor! Are there other stations or programs impacted?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_nuviym Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue, this is the fourth day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.
Same issue, no audio. Only on msnbc, oddly, occasionally commercials do have sound, but not the programs. This has been several days now, and persists Monday, September 29 2025 .
This is on two separate devices, and only one one channel.
tandemcapt There maybe a network issue from the MSNBC side if it's not happening with commercials. Are you experiencing this on the cable box as well or just from the stream app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, I do understand the frustrations @RW121! We are aware of a known issue with the audio on the those channels, and they are working to resolve the audio issues. At this time, we would recommend attempting other MSNBC channels as our engineer teams work to resolve it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same issue, this is the 5th or 6th day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.
Hello, @user_u6oc7n sorry for the frustration with MSNBC and the audio interruption. This is a known issue that our engineering team has been working to resolve. For now the temporary solution is to try other MSNBC channels if you are on your in-home network. We hope to have a resolution soon.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ongoing audio issues with MSNBC. Every day the sound cuts off. Whether it’s political or technical it’s completely unacceptable considering what the monthly cable charges are.
Hi there, @user_xiumt3! Sorry to hear about the audio trouble. Are you still experiencing this?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_MA_Based
Visitor
•
1 Message
1 month ago
I am have the same issue trying to stream MSNBC
4
user_6066qb
Visitor
•
1 Message
1 month ago
Same issue. Started about a week ago. I know you are spinning this network off but this seems oddly coincidental.
3
0
user_dpm7wl
Visitor
•
2 Messages
1 month ago
I am also not able to have any sound or just garbled sound on streaming MSNBC. Every other channel seems to work. Wondering if this is some kind of FCC thing that are blocking their signal? I sure hope not. I sure hope Xfinity fixes it.
1
XfinityQue
Official Employee
•
183 Messages
1 month ago
0
0
user_xjccor
Visitor
•
1 Message
1 month ago
Mine too, no sound today. I spent an hour with them on the phone, very nice person, but nothing worked.
3
user_nuviym
2 Messages
1 month ago
Sep 26 2025. I cannot get sound for MSNBC using the Xfinity app on my phone or PC. No problem with other channels.
1
0
user_u6oc7n
17 Messages
29 days ago
Same issue, this is the fourth day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.
2
0
RW121
Visitor
•
1 Message
29 days ago
Frustrating the commercials come with sound, the msnbc programs are muted! Xfinity Stream.
1
0
user_u6oc7n
17 Messages
28 days ago
Same issue, this is the 5th or 6th day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.
1
0
user_xiumt3
Visitor
•
1 Message
19 days ago
Ongoing audio issues with MSNBC. Every day the sound cuts off. Whether it’s political or technical it’s completely unacceptable considering what the monthly cable charges are.
1
UserBaltimore
Visitor
•
2 Messages
3 hours ago
Happening again on stream app. All other channels have perfect audio except for MSNBC.
0
0