Visitor

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1 Message

Saturday, September 20th, 2025

MSNBC sound issues on Xfinity stream

Why is my Xfinity stream having trouble with msnbc sound

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Visitor

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1 Message

12 days ago

I am have the same issue trying to stream MSNBC

Official Employee

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3.3K Messages

Thank you for reaching out about the sound on MSNBC. I am happy to further help! Are you not hearing any sound, is it delayed, or broken up? Are you watching the HD version of the channel? Have you tried restarting the Xfinity Stream app? 

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Visitor

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8 Messages

This is a suspiciously MSNBC-only problem. 

Visitor

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8 Messages

@XfinityRay​ MSNBC only problem across all streams.

Official Employee

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1.1K Messages

@user_f8b850 Thanks for adding to the post. What happens when you try to hear the channel?

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Visitor

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1 Message

10 days ago

Same issue. Started about a week ago. I know you are spinning this network off but this seems oddly coincidental.

Official Employee

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2.9K Messages

 

user_6066qb Hi there! We are sorry to hear that you are having issues with sound using the Xfinity Stream app. I know how frustrating it can be especially in the middle of watching a program. I would have reached out too. 
 
Can you tell us more about the sound issue you are having? Is it only MSNBC or other channels as well? 

 

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Visitor

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1 Message

I get no sound on MSNBC though there is nothing wrong with my conputer

Official Employee

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2.8K Messages

Thank you for letting us know you're also impacted, jabberjw. We are aware of a known issue with the audio on the those channels, and they are working to resolve the audio issues. At this time, we would recommend attempting other MSNBC channels as our engineer teams work to resolve it. Apologies for any inconvenience this may have caused.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

10 days ago

I am also not able to have any sound or just garbled sound on streaming MSNBC. Every other channel seems to work. Wondering if this is some kind of FCC thing that are blocking their signal? I sure hope not. I sure hope Xfinity fixes it.

Visitor

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1 Message

same problem on xfinity/msnbc sound

Official Employee

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112 Messages

10 days ago

 

user_ert7m1 Hi, and thanks for reaching out! I have had that happen before, but I deleted the application, and redownloaded it. What troubleshooring steps have you taken? Is it updated? 

 

Visitor

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1 Message

7 days ago

Mine too, no sound today.  I spent an hour with them on the phone, very nice person, but nothing worked. 

Visitor

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8 Messages

This is an MSNBC-only problem.  Suspicious.

Official Employee

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2.8K Messages

Thank you for reporting this issue, user_xjccor! Are there other stations or programs impacted?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 Messages

Look at the rest of the posts in this thread and others. Been answered

2 Messages

6 days ago

Sep 26 2025.  I cannot get sound for MSNBC using the Xfinity app on my phone or PC.  No problem with other channels.  

Official Employee

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1.7K Messages

 

user_nuviym Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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16 Messages

4 days ago

Same issue, this is the fourth day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.

Visitor

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1 Message

@er_u6oc7n​ 

Same issue, no audio. Only on msnbc, oddly, occasionally commercials do have sound, but not the programs. This has been several days now, and persists Monday, September 29 2025 .

This is on two separate devices, and only one one channel.

Official Employee

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1.9K Messages

 

tandemcapt There maybe a network issue from the MSNBC side if it's not happening with commercials. Are you experiencing this on the cable box as well or just from the stream app? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

4 days ago

Frustrating the commercials come with sound, the msnbc programs are muted!  Xfinity Stream.

Official Employee

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1.5K Messages

Hey there, I do understand the frustrations @RW121! We are aware of a known issue with the audio on the those channels, and they are working to resolve the audio issues. At this time, we would recommend attempting other MSNBC channels as our engineer teams work to resolve it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

16 Messages

3 days ago

Same issue, this is the 5th or 6th day for me that MSNBC has NO audio on Xfinity Stream app TV GO channels. I have tested this on Android phone, 2 Firesticks, 1 Fire TV, Macbook running Edge browser and Firefox, PC running Edge and an Ipad. This is just another problem with Xfinity and their terrible service and even worse support on the Stream app.

Official Employee

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2.8K Messages

Hello, @user_u6oc7n sorry for the frustration with MSNBC and the audio interruption. This is a known issue that our engineering team has been working to resolve. For now the temporary solution is to try other MSNBC channels if you are on your in-home network. We hope to have a resolution soon. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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