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MNtundraRET
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Gold Problem Solver

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5.9K Messages

Thursday, November 7th, 2024 12:22 AM

Loss of all but 3 local channels on Xfinity Streaming.

Until about 2 weeks ago, I used to get most stations found on my cable.

I have on a RNG150N cable box.

I have been getting the streaming channels over my Lenovo computer for a few years until recently.

Now there is only 3 local channels.

What is causing this problem?

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Question

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Updated 

1 month ago

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XfinityJorge

Official Employee

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1.8K Messages

2 months ago

 

MNtundraRET Hi there! Thank you so much for taking the time out of your day to make a post on our forum, and we are here to work with you. We know how important it is to have access to the channels you were able to watch a couple of weeks ago, and we will make sure to investigate this. Have you tried using another browser or clearing your cookies/cache on your computer? These are a couple of troubleshooting steps we are going to want to get started with.

 

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MNtundraRET

Gold Problem Solver

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5.9K Messages

1 month ago

The items you mentioned are from a general list you were reading. They were unhelpful.

I have heard that Comcast is trying to sell off the Legacy Cable which is what I have.

Do you have someone there who can answer my original question?

Thank you for helping here.

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XfinityJohnG

Official Employee

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1.3K Messages

If you are still having issues with the streaming service @MNtundraRET, I will be happy to assist you from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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1 month ago

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