Visitor
•
1 Message
log ins
Once I have logged in to xfinity why do I now have to then log in every time I want to look and email and streaming, [Edited: “Profanity”]
Visitor
•
1 Message
Once I have logged in to xfinity why do I now have to then log in every time I want to look and email and streaming, [Edited: “Profanity”]
XfinityCliff
Official Employee
•
804 Messages
52 minutes ago
Hello @user_iy5759, and thank you for reaching out here on our Xfinity Community forums.
We understand how frustrating it can be to feel like you’ve already signed in, only to be asked to do it again when moving between your email and streaming services.
Your Xfinity ID provides access to multiple Xfinity services, but those services may maintain their own secure login sessions. Repeated sign-in prompts can also occur when a browser isn’t retaining the necessary cookies or session information. For example, using private/incognito browsing or clearing cookies can cause Xfinity to treat the next session as a new sign-in.
Could you let us know what device and browser you’re using, and whether you have cookies blocked, regularly clear your browsing history, or browse in private/incognito mode? Also, are you being asked for your full Xfinity ID and password each time, or simply being asked to verify that it’s you with a code or approval prompt?
Those details will help us determine whether what you’re experiencing is expected security behavior or something we need to troubleshoot further.
0
0