5 Messages
I keep getting kicked out from the Xfinity Streaming app on my Apple TV 4K
Hello,
I have the latest Apple TV - 4K streaming box from Apple, and I have it connected to my Xfinity Wifi. I am able to download the Xfinity Streaming app, but after I enter the activation code, on the www.xfinity.com/authorize page, it logs me in for 1 second and then kicks me out. I should add that I am running the latest and greatest tvOS software on my Apple TV Box.
I have done the following:
1) Restarted my modem
2) Restarted Apple TV
3 Deleted the app and reloaded it
I think this is an issue with the Infinity Streaming app not being compatible with Apple TV, which is unacceptable!!
Accepted Solution
dmegyesi71
5 Messages
1 month ago
I found the problem to this. The latest Apple TV 4K (3rd generation) is not compatible with the latest version of the Xfinity Steaming app.
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(From the link: https://www.xfinity.com/support/articles/stream-on-apple-tv-overview)
SUPPORTED APPLE TV DEVICES
The Xfinity Stream app works on any Apple TV device that supports tvOS version 15 or later, including:
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(From the link: https://en.wikipedia.org/wiki/Apple_TV)
4K (third generation)
On October 18, 2022, Apple announced an updated Apple TV 4K with the A15 Bionic chip with a 5-core CPU (one high efficiency core disabled) and 5-core GPU, reduced weight and dimensions, and support for HDR10+. It comes in two configurations, a Wi-Fi-only model with 64 GB of storage, and a more expensive 128 GB model with Wi-Fi, Ethernet and a Thread radio. The included Siri Remote charges via USB-C instead of Lightning.[52]
(edited)
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XfinityRaul
Official Employee
•
1.3K Messages
4 months ago
Hello, @dmegyesi71. I'm sorry to hear you're not able to stay logged in even after going through the troubleshooting steps you shared with us. I'd like to take a closer look at your account to see what we can do to help get you logged in.
In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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dmegyesi71
5 Messages
4 months ago
This doesn’t help me. The Apple TV app crashed when using the Apple TV 4K and needs to get fixed. It’s as simple as that
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dmegyesi71
5 Messages
2 months ago
I need to know. Does the latest Xfinity Streaming App (version 1.7.0) work with the latest Apple TV 4K (3rd generation)?
It's a simple question. Please DO NOT tell me to restart my modem, or my Apple TC. These are NOT going to help. This is a software development question.
(edited)
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