Error TVAPP-00114

Hello, @PhysicalEd since Xfinity Stream is working in Firefox have you tried making sure Chrome, and Windows have all your latest updates? A very strong majority of time an issue like this is not going to be with the app. So updating everything and testing it on multiple devices is recommended. 

Windows and Chrome are fully updated.

Thanks for checking that @PhysicalEd. We did have reports of login issues that our backend team has been working on. Are you still receiving the TVAPP-001114 error or is it just the signing issue at this time?

I went to another computer, also running a current version of Chrome. I brought up xfinity.com/stream, and on that page, I was brought to a login screen. I was able to login with my username and password, and stream.

So even though I'd cleaned the cache on the computer with the problem and deleted cookies from xfinity.com/stream, obviously Chrome was remembering something since it never asked me to try to log in, it just gave me the error.

I clicked the lock icon in Chrome and then clicked the "Cookies and site data" and then the "Manage Cookies and site data" link at the bottom.

This brought up a window labeled "Cookies and site data"

In the section "From the site you're viewing" I hit the trashcan for all the linked sites,

• login.xfinity.com
• oath.xfinity.com
• polaris.xfinity.com
• www.xfinity.com
• xfinity.com

I also did the same with the sites in "From other sites".

Chrome said to refresh the page, and I was logged in immediately. I did not have to provide username/password.

Something was being remembered in cookies or somewhere that is preventing Chrome from working unless the user deletes it.

@PhysicalEd - Thank you for posting this update! Those steps may very well come in handy for other users, which is exactly what our Forums are for :) Just to confirm, you are able to stream across all desired devices now?

@XfinityDemitrius​ Still having this issue on Crome/Windows 10. Can't even log in to Xfinity (ERR_CONNECTION_RESET). Tried to clear cache with no joy. Issue is persistent on all Windows 10/Windows 11 machines in my local network. Works on Edge and Crome in incognito mode though.

Good evening @agezalov and thank you for your response, we're sorry to hear that you are still having this error. We'd like to take a deeper dive into your concerns. If you are still experiencing this issue, can you please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message