Visitor
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4 Messages
Error TVAPP-00114
Please clear your browser's cache
Sorry, we're having some trouble. Please clear your browser's cache and then refresh this page.
(Error TVAPP-00114)
Try Again
You should be aware of all of your customers having the above problem...
What is the estimate time that it will be fixed???
CCDaryl
Problem Solver
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828 Messages
3 years ago
If you are having issues with the Xfinity Stream app, please view this support article on "Xfinity Stream App and Portal trouble shooting" https://comca.st/3wlBMao
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user_e96f28
Visitor
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1 Message
3 years ago
wow, super unhelpful Daryl - we've all tried that stuff
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user_1ef889
Visitor
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3 Messages
3 years ago
It's been happening for days. Tech support hasn't provided a solution.
I've tried all the steps and nothing correct this problem yet. Reset cablemodem, router, flush caches, hard reset browsers, try different browsers, try browsers without plugins, try different computers, try with and without VPN, etc, etc.
comcast could acknowledge the problem and say they are working on it but...
The only winning move seems to be not to play this game anymore.
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user_d79fd1
Visitor
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2 Messages
3 years ago
Rest assured that this issue is known to xfinity. After communicating with several xfinity reps, I had a lucky coincidence to get a rep who had the same problem at his home. He stays with his mother and said..."Last night when I was signing out of work, she reported having similar issues with the Stream service using the website too. I didn't have time to look into things at that moment. However, I do see what is going on. It would appear that there is a known issue with the Stream app at this time. It is tied to logins, so there isn't anything you are doing wrong. Our advanced repair teams are working to restore things. If we have already tried most of the troubleshooting, and still are running into issues, we may need to wait for things to be restored on the back end." It is login/user specific and not tied to a device. Appears to me that xfinity may be denying service to a percentage of their users in order to avoid a crash due to heavy demand by NCAA basketball viewers & their own free promotional offerings happening at the same time. Maybe I'm wrong about that, but it's awfully strange to have this happen to users around the country, but not in a specific area where they consider it an outage. Ethically, xfinity should list it as a status issue, so we can all quit trying to solve a known problem.
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fatigued_user
Visitor
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2 Messages
3 years ago
Same issue for me also. It's been 4 or 5 days now and my last call to them over the weekend was over an hour and nothing resolved. Although I get the same error message, sometimes I'll get one saying that I am signed in but NOT an authorized user. I am the only use on the account for over 25 years! Tech support is useless, I just want to watch shows and use the tv listings every so often. https://www.xfinity.com/stream/ They keep saying I have an order ticket and someone will get back to me but nothing happens. I even mentioned they should read their own message forums and see others having the same issue.
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Artemis1469
Visitor
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3 Messages
3 years ago
This has been going on since last week (over 7 days) the rep was unable to help.
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user_d79fd1
Visitor
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2 Messages
3 years ago
Here is a message with workaround I've seen on a few Forum threads.................
@user_fbb0cb
There is a temp work around until Xfinity gets the real problem fixed.
You log into Xfinity with your primary account and navigate to Users and add another user. It requires you to have a cell ph. number however, which is not used by another user. It also requires an unused email address. So I used my spouse's cell number, and a different email. Then I logged in with the new account (after verification) and navigated to TV Online.
This has worked for several people. The problem XFinity is having is Verifying Existing Users for TV Online, and giving the stupid "clear your cache TVAPP 00114 error. But when you create a new user, it works just fine.
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user_2c9d7b
Visitor
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4 Messages
3 years ago
Seems to be working now...3/21/2022 @ 12:38 PST
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Artemis1469
Visitor
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3 Messages
3 years ago
The 'must clear cache msg' is gone and service is back... a general msg should go out explaining what happened... should also include an apoligy for not informing us in the first place!
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fatigued_user
Visitor
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2 Messages
3 years ago
I went ahead and took the suggestion of creating a new user name and adding it as a "member" from the 3 choices offered and was able to view "stream" again. I guess the clue and remedy was in the other error message stating I was logged in but not an authorized user. That database or whatever must have been messed up. Tech support, on my last call, said my "package" of TV/Internet was old and that I also needed upgrade and also to go down to Comcast and get a new TV box. Somehow I didn't think an issue accessing something on a laptop was related to the TV box. They really should get a support department or at least have someone from corporate or even the board of directors look into how they deal with tech issues.
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