Error: TVAPP 00116

Just to add I have logged in and out of the App and also reset my router but no luck.

I have had the same problem in Houston since yesterday afternoon.  I would appreciate an update as well.  I chatted with customer service yesterday and was told that a problem had been reported and there was an estimated 2 hour repair window.  Still getting the error as of 9:50 am CST 10/4/2021.  Update Comcast?

I'm having the same problem, error tvapp 00116 in North Houston.  I also am not able to log into apps on my roku using xfinity as my provider.  It says, the channel is not included in my package ( it is, as I was watching it this morning ).  This is the second time in a month I'm not able to access the xfinity stream app that I pay for......

My service has been working since around 4:3o this afternoon.

I have the same problem--started today. I uninstalled and reinstalled on my Roku TV and that did not help. Not a router problem because I am able to stream with my phone using the same router for WiFi. Other apps on Roku TV work.

Having the same problem.

I am receiving the same error code. I've had issues since the large outage a few weeks ago.  I've restarted my router, logged out and back into the app and still no luck. How can I resolve this issue?

I am having the same error code. Please advice on how to fix this issue. 

Same issue, happens every few days now. I have tried everything and pay way too much money for service to be having this issue. I pay money so that I can use the services, this is not some ad-hoc feature, this is what we get charged so much money for and what Comcast expects to be paid in full every month without providing the full service every month. Please fix this issue and credit users for services paid but not provided. I am tired of talking in circles with customer service reps that cannot resolve the issue. If there were other providers in my area I would be using them, but unfortunately there are not. For 10% of the price my I never have to worry about my Netflix account or service errors. Hulu live TV is also reliable, comcast/xfinity is the most expensive and least reliable and it’s not even close. Last time reps tried to rope me into upgrading my package even though that was not the issue and I got the explanation: “some things just don’t work all of the time on On Demand as the packages and available episodes may change.” That has clearly not been the issue since it’s asking to subscribe or pay and I am subscribed and can even watch it on my phone on the same network. Just figure it out and confirm it’s fixed before telling everybody it’s fixed. Many of us want to use features at specific moments because those are the times we can because we have responsibilities and schedules and should be able watch things on On Demand…I dunno on demand maybe? Is there a single person that has ever actually acknowledged that they’re satisfied with Comcast/Xfinity service, because I have never met one and that’s not hyperbole.

I just ran into this issue on our Roku TV. You have to complete an update on the xfinity beta app. Click on the * at the top right corner and select check for updates. Let it run and then you should be able to access live TV, recording and etc. 

I am having the same issue for the last week, I haven't had time to call. I am tired of wasting my time with internet and tv issues with Comcast Xfinity. I have already filed a formal complaint with the FCC online regarding intermittent internet service. It was going down everyday, multiple times for the past 3 years in my SW Florida home. Now for the past week I've been getting this error message on all of my Roku streaming devices. This is in my winter home. I am going to call tomorrow. 

Same issue. Been using my own modem and router for years with no issues. “Upgraded” to the xfinity gateway today and while the internet works much, much better, stream app doesn’t work on any of my devices. Tech is coming out tomorrow. Funny you’d think of all apps, their own would play nice with their equipment

Allegedly, according to the Agents I spoke with Xfinity Instant TV app is going black by end of month and you will need to get a box to stream Flex, which is not live TV.  The box is free though.  It would have been nice to receive notice of this change.  Xfinity alleges they sent me an email.  I do not have an email from Xfinity about this change.  In any of my mailboxes.  That is all.  I cancelled Xfinity Instant TV today.  I will pay more for live TV from a reliable provide.  

I have just experienced this issue myself.  I tried a lot of different solutions (restarting the Roku, reinstalling the Xfinity Beta app, resetting the entire Roku) and nothing worked.  I finally tried doing an Xfinity X1 Refresh and this worked like a charm.  You need to perform a system refresh on your main cable box in order to resolve the issue.  Here are the details on the system refresh:  https://www.xfinity.com/support/articles/x1-system-refresh

I have this problem and e error message when going to another room to watch a rented movie. The tv is a Samsung Smart Tv.