Hello there @as127! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached to out to the right team to get things taken care of. Can you tell us what you are using when you receive this error code? Are you watching live TV on your cable TV service or are you streaming On Demand content using the Xfinity Stream app?
as127 Got it. Are there any letters before those numbers or a message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@as127 Okay our error numbers start with a series of letters. Can you post a screenshot of what you're seeing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityArmand
Official Employee
•
1.5K Messages
11 days ago
Hello there @as127! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached to out to the right team to get things taken care of. Can you tell us what you are using when you receive this error code? Are you watching live TV on your cable TV service or are you streaming On Demand content using the Xfinity Stream app?
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