@user_t52fj0 Thank you for making us aware that you're getting this error message when attempting to watch a movie. I would be more than happy to help find a solution to this problem you're experiencing.
Is this movie on "Live" TV, On Demand or something you purchased? Also, is this on a cable box, Xfinity Stream app or online?
Simply trying to view movie trailers available from On Demand rentals. Whether it is a movie for $5.99 or more, it continues to happen even after installing the Xfinity modem/router from my own modem/router.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRaul
Official Employee
•
2.6K Messages
1 month ago
@user_t52fj0 Thank you for making us aware that you're getting this error message when attempting to watch a movie. I would be more than happy to help find a solution to this problem you're experiencing.
Is this movie on "Live" TV, On Demand or something you purchased? Also, is this on a cable box, Xfinity Stream app or online?
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