New Poster
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9 Messages
DVR Playback & Comcast Service are awful
My wife and I mainly watch programs using DVR but we have playback problems for months. During playback, the recording jumps to the end and prompts us to delete it. I can restart and fast forward past the problem area. I had to do that four times to finish the 6 PM news today! Often, I see an error message about an issue with the DVR, and the program resets. This happens multiple times during a replay. I've tried troubleshooting online multiple times, but the problem is intermittent. Every time I contact the agent, they assure me it's fixed, only for the issue to return after they sign off. Adding to this frustration, I had to switch to Fubo to watch the Braves after Comcast canceled Bally, significantly doubling my cost while refunding me $10! This is the final straw for me. Before I cancel, I'm reaching out to the community for any solutions. Ironically, as I was typing this, I received a renewal notice for my subscription, but I won't be renewing it. Comcast is causing more problems than it's worth..
XfinityChristy
Official Employee
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1.5K Messages
2 months ago
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jwhllc
New Poster
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9 Messages
1 month ago
I'm having a frustrating experience with Xfinity. Whenever I try to play back recorded programs, especially sports and the Olympics, the DVR either skips to the end of the program or stops altogether. It takes multiple attempts of rewinding and restarting to finally watch the complete program. For example, I had to restart at least 8 times just to see the end of the Men's basketball game. I've tried troubleshooting multiple times and even started a conversation with an agent, but I never received a response while I was connected. I also posted my question here and got no response. When I searched for answers, I found that similar cases were closed 2-3 years ago. It's hard to believe that I'm the only one experiencing this.
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Mammaberti
New Poster
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3 Messages
19 days ago
Comcast will not solve issue with my DVR not working. Spent 4 hrs on phone. No results now they won’t call me back.
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