Thank you for reaching out to us @Ken-knee360! I noticed the CBS Sports network currently requires a subscription to the More Sports & Entertainment package. Are you currently subscribed to the More Sports & Entertainment package?
Are you able to watch CBS on your cable box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi @Ken-knee360. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Stream app and content entitlements. Are you attempting to watch the local CBS channel on the Xfinity Stream app and/or CBS app?
Has any recent account changes taken place such as transferring services or Xfinity ID changes? Please let us know if you are still experiencing issues and we can go through a few steps together in order to help you gain access to your Xfinity Video subscription while you're out.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @user_z18tpq and thank you for reaching out on our Xfinity Community forum!
With the message you state you are getting, is the channel you are trying to access one you are subscribed to? You can check your programming here: https://www.xfinity.com/support/articles/id11-channel-lineup by following the instructions for the My Channel Lineup section and logging in with your Xfinity ID that is associated with your account. If you do not subscribe to a package that includes the channel, you may need to update to a package that does in order to watch it.
If you do subscribe to correct pacakging and feel you are receiving the message in error after verifying this, please let us know! We're here to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Ken-knee360
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4 Messages
5 months ago
[Image Removed: "Personal Information"]
Here is what CBS is saying
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Ken-knee360
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4 Messages
5 months ago
Here is a picture of the area
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user_z18tpq
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1 Message
21 days ago
Hello I’m getting the exact same message
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user_d2pw8d
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1 Message
4 hours ago
I would like for you be able to finish negotiating in your contract or whatever you’re Are doing. Please get the channels back.
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user_qj1bdr
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1 Message
3 hours ago
Can't watch WTVR CBS 6 on TV or streaming! Dispute between them and XFINITY over their contract. Get it fixed! And don't filter cost to customers.
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