Visitor
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1 Message
Cannot Activate Peacock Premium
I used to have Peacock Premium since I have a gigabyte of internet. After moving addresses, I'm unable to access Peacock Premium.
After clicking the links provided by Xfinity in my emails, I attempted to activate my Peacock Premium subscription with no success.
It seems many other users face the same issue and end up with no resolution. I'm also unable to link my Xfinity account via the Peacock app.
After clicking "WATCH PEACOCK" once they cannot activate it, my account does not have a subscription. Xfinity Support Team, please fix this.
XfinityNatalie
Official Employee
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422 Messages
24 days ago
Hey there, user_5wmq4a! Thanks for sliding by our XFINITY Community forum. I understand the importance of being able to enjoy your Peacock shows and movies once again. Not to worry! You have reached our dedicated team, who will be more than happy to assist you with this matter. We appreciate you trying to activate it on your end already. Since the issue remains persistent, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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xfinite
Visitor
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1 Message
15 days ago
I don't even see the option to activate Peacock Premium on my Subscriptions page, even though I can see Peacock Premium is included with my 2 Gig Internet plan. Chat support has been absolutely useless and just wasted my time shuffling me between 5+ agents. I've tried both links below in multiple browsers and private browsing and don't see any options to activate Peacock. I just want the subscription that I paid for. What am I supposed to do here?
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user_qlu1n4
Visitor
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1 Message
8 hours ago
I am having the exact same issue. There is not way to activate. I have had multiple conversations with multiple agents both online and on the phone. They don’t understand the issue which is that the Xfinity website does not offer an option to activate Peacock. The page where we should be able to activate does not load. Only the store where we can shop for streaming services in which is shows Peacock is included but nowhere to activate. It is not the correct page. I was told to change my previous Peacock credentials (and thus deleting any previous history with Peacock) and that somehow that would magically fix the Xfinity website issue. That makes no sense. Otherwise all I got was an “oh Well”. How can this be resolved?
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