Audio But No Video Streaming Xfinity From Mac Browser

XFINITY REPS: PLEASE READ MY COMPLETE MESSAGE BEFORE RESPONDING.

While streaming Xfinity on a Mac through a web browser, I am unable to get any video, whether I am viewing live programming or recorded programming. Audio plays but no video.

This problem just started last week; I have been streaming successfully for years with no problems. No changes made to my system in that time period. And all other video streaming websites work just fine.

Streaming via web browser does still work on my Windows PC.

PLEASE NOTE THAT I AM NOT USING AN MOBILE APP. I AM STREAMING VIA A WEB BROWSER.

I am using a Mac Mini running MacOS 13.0. The browsers I have tried are Safari, Chrome, and Firefox. None of the browsers will display video while streaming Xfinity content, though audio does play. This is the address I use: https://www.xfinity.com/stream.

All browsers are up to date, as is my OS. I have restarted my computer, reinstalled the browsers, cleared caches and cookies, logged in and out of my Xfinity account, tried Incognito mode, restarted my wifi network, connected via ethernet, verified permissions, and run other maintenance scripts. No luck.

Many other users have reported this issue in 2022, and there are quite a few support threads related to this problem. HOWEVER, although no one has confirmed an actual solution, most of the threads have been “closed.” Here are some threads from 2022:

https://forums.xfinity.com/conversations/xfinity-stream-website/no-video-when-streaming-on-chrome-or-safari/6261877d36b3dc41e2a6a1ac

https://forums.xfinity.com/conversations/x1/i-get-sound-but-no-video-on-new-macbook-pro-m1-pro/61ed80d72aa9b452b927e94a2022

I would greatly appreciate if Xfinity could recognize that this is a bug and fix it.

Thanks.

Responses

CCTimothyA

Problem Solver

•

785 Messages

2 years ago

@user_515f22 Thank you for reaching out and bringing this to our attention. I can understand how this can be truly frustrating.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

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12

0

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user_515f22

Visitor

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13 Messages

@XfinityTimothyA

Um. The video just went out on Firefox. And it still doesn't work on Safari or Chrome. I manually restarted the modem; no change. So I'm back where I started. Let me know if you have any other ideas. Thanks.

2 years ago

0

XfinityAntoine

Official Employee

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1.4K Messages

GRRR...okay, let's try and get this fixed for you. I'm starting to think that maybe this is a UserID issue. Have you tried on a different device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_515f22

Visitor

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13 Messages

Yes, I am able to stream Xfinity content on a separate Mac on the same network, using Chrome. Safari, for some reason, won't even connect to xfinity.com.

2 years ago

0

XfinityOrlandoM

Official Employee

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1.4K Messages

@user_515f22

To clarify its just a safari issue on your mac mini

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_515f22

Visitor

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13 Messages

No, it's a safari/chrome/firefox issue on my Mac Mini; no browser will play on the Mini.

On the Imac, only one browser, Chrome, works; so the iMac has a safari/firefox issue.

Both computers are on the same network, with the same OS, current version.

Also, Xfinity streaming works just fine on iPad and iPhone on the same network using the xFinity Stream app.

2 years ago

0

Xfinity Stream Website

user_515f22

Audio But No Video Streaming Xfinity From Mac Browser

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