Apple tv + with stream saver.

I signed up for stream saver about a month ago and activated all 3 at the time. About 2 weeks ago I tried to watch Apple tv and it just tried to get me to sign up for a free trial and subscription. I've been to Apple customer service twice and created a ticket with your team and been on with your customer service multiple times. Everytime I try to activate it through the link you keep sending me it says already activated but I keep getting messages to activate my services so clearly you know it's not activated. Netflix and Peacock work just fine. I would really like to find a solution to be able to use the service i'm being charged for and not get passed around through 4 customer service representatives while trying to do it.