Contributor
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51 Messages
Apple TV and the xfinity stream app requires verification and sign in every day
Does anyone have an actual solution to resolve the issue where the Stream App requires a new authentication/ verification/ signin every single time I want to open the app on my Apple TV 4K? I don’t think I’ll get anywhere with the usual “open a chat with us” response from xfinity…. What I’m looking for is a solution to this problem. I’m using it on my home network, I’ve uninstalled and reinstalled the Stream app, I e rebooted the Apple TV. Now what? :(
SRTology
Contributor
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32 Messages
1 year ago
Mine is broken as well, once I logged in it tells me the video content is not supported on my device.
So I don’t know if Comcast decided to break the app on Apple TV devices only because it works ok the flex box, roku box and iPhone. It won’t work on my Apple TV but It hasn’t been a problem for me since I have other streaming boxes.
(edited)
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XfinityKatie
Official Employee
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744 Messages
1 year ago
Hello @Jenniferrrr I know having to do repetitive sign-ins like that can be frustrating to deal with, and we definitely want to ensure you have a positive viewing experience! We do have a known issue that is currently being investigated for the Apple TV+ app on X1 requiring repetitive sign in, though I am not seeing it specify Apple TV devices themselves having this same problem. It is definitely possible though since you are having the same experience as users that are using X1 equipment. While we don't have a solution or timeline to provide on this currently, our repair team is working to get a fix in place as soon as possible. If you were to send my team a direct message here with your full name and address, we can work to get your account linked to this known issues so that it can be investigated for users not on X1 as well! To send us a message, click the direct message icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly.
@SRTology thank you for letting us know of your issues with the stream app on your Apple TV as well. Have you already checked to confirm that you are using a compatible Apple TV to access the stream app?
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user_m1jddz
16 Messages
1 year ago
I have been trying to figure out a way to DM you but can't, so I am commenting on this post of yours. No idea if you will see it or if you'll respond, but I have been going crazy with horrible issues with my X1 DVR - watching Live TV and recorded programs - getting the dread XRE-03056 error and wondering what the heck to do. I've been a customer for over 30 years and am so frustrated.
I saw your: https://forums.xfinity.com/conversations/x1/cant-watch-live-cant-watch-dvr-and-xre03056-error-constantly/624bc8dcb776c838c9d0d8c3
And wonder if you ever resolved it?
Many of my friends have dropped Comcast and I am starting to think that might be my only hope. I have replaced my box because of pixilation problems (turned out to be upstream) with a different model (that I hated) and replaced that one with the previous model. Then the XRE-03056 started.
Anyway, I just was wondering if managed to resolve the issues you describe in the above post's link?
thanks..
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