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tman469
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New Poster

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8 Messages

Wednesday, May 7th, 2025 1:30 PM

all local channels not working on computer

I tried tp open NBC today show. It gives me error for completely different show. 

NO THIS IS NOT MY COMPUTER PROBLEM. 

This Video Cannot Be Played

We've run into a problem while streaming Jackie Miller James.

(player.-9001.)

I have no problem with other channels on same computer. 

Question

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Updated 

4 days ago

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8

user_ut0tg5

Visitor

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1 Message

13 days ago

I'm having the same problem - same error

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0

user_npne53

Visitor

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2 Messages

13 days ago

Same - cleared cookies...signed out and back in...restarted the PC and made sure the browser was up-to-date and still cannot use Xfinity stream on my PC. 

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user_vnax9y

Visitor

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2 Messages

13 days ago

I just chatted with Comcast on this exact same issue.  They said it's my problem. So, good luck getting any help from them.

1

0

XfinityOrlandoM

Official Employee

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2K Messages

@user_vnax9y

 

We do apologize for any inconvenience you're having,  have you tried clearing your caches and cookies on the website or on the device you're using? is the issue still persistent currently as we see other concern from people that were having the issues stated there they're working now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

ko1789

Visitor

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2 Messages

13 days ago

Same problem this morning attempting to run Xfinity Stream from browser on laptop.

Cleared browser history and cookies. Restarted laptop. Did System Refresh on router/TV. Tried different browsers (Chrome and Edge).

Stations that you can get over an antennae like ABC, NBC, CBS, and Fox do not work.

Stations that are exclusively cable like CNN, HBO, and ESPN do work.

Definitely something wrong with Xfinity Stream this morning.

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tman469

New Poster

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8 Messages

13 days ago

Mine is working now. I changed nothing to my computer.

So yes it was a COMCAST ISSUE!

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user_npne53

Visitor

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2 Messages

13 days ago

seems to be working for me now. *Shrug

1

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XfinityJorge

Official Employee

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2.2K Messages

 

user_npne53 Thank you so much for using our Xfinity Support Team. You came to the right place and we are sorry to hear that you were having issues with our Xfinity Stream. If this starts again, please let us know and we are here to help! 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

ko1789

Visitor

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2 Messages

13 days ago

Mine is also now working.

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0

XfinityAirelle

Official Employee

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2.6K Messages

12 days ago

@tman469

Thanks for letting us know — we hear you, and we understand this isn’t a problem with your computer.

 

Since you’re seeing this error only on local channels like NBC, it’s likely a streaming issue tied to those specific channels. We recommend starting with a couple of quick steps:

  • Clear your browser’s cache and cookies.

  • Try using a different browser to see if that helps.

If you’re using the Xfinity Stream app, also check for any available updates.

 

We’re here with you — let us know how it goes!

2

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tman469

New Poster

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8 Messages

I'm being asked to close this question based on the answers from Xfinity, as acceptable answer. I do not agree with this assessment. The only reply's from Xfinity was them telling users to reset there device and browser information. I did nothing on my main computer and network between it not working and working. I do not see any replies stating Xfinity found the problem on their side and fixed it!  The actual solution they did to fix the issue would be helpful but pure minimum  I need Xfinity to state this was problem on their side and they fixed and then I will close. 

Thanks

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6 days ago

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XfinitySara

Official Employee

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1.7K Messages

Hey there, @tman469. Thanks for following up! Our team is great to work with because we'll always do our best to help however we can. Checking with our engineering team, I'm not finding any known/reported issues related to this. To confirm, things are working now and you no longer have this particular issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

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