Visitor
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11 Messages
45 days no HBOMAX
I have subscribed to HBO and I haven’t been able to access HBOMAX in about 45 days. When I try to log in, it says choose a plan. When I sign in through Xfinity as a provide, it goes directly to Xfinity home page. I have called Xfinity customer service with no help. I have called HBOMAX and they say it’s you. I’m paying for this as part of my HBO package plan. I’m not paying HBOMAX directly, I’m paying YOU for this service and you should be the one responsible to provide the service I’m paying for or refund it. You’re ripping people off by taking people’s money and not providing the service. Maybe, I should report to better business bureau. It doesn’t seem right that people are complaining about this and you are unwilling to fix this, but you’re more than willing to take people’s money for it. I work a lot of hours, I try to call on my days off. I spend one day off two hours going between you and HBOMAX and nobody could help me. If you call at night, the help is bad, if you call on weekends, the help is bad. I don’t have time for this and I’m really fed up with it!
XfinityDilary
Official Employee
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352 Messages
4 m ago
Hello, @user_9d4d3c! Thanks for reaching out via our Community Forums page to let us know about your HBO Max subscription issue. I am truly sorry to hear you have not been able to access it. And I would like to help turn this experience around. To confirm. Are you trying to access the App through one of our TV boxes, or are you using a streaming device?
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user_9d4d3c
Visitor
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11 Messages
4 m ago
About 50 days now, still not able to get the service I’m paying for, HBOMAX!
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user_9d4d3c
Visitor
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11 Messages
4 m ago
It’s been two months now that HBOMAX doesn’t recognize my HBOMAX through Xfinity. I’ve talked to several customer service reps and while they may be very friendly, they are unable to assist with fixing it. It’s frustrating since I’m paying for HBO andI feel like I should be getting part of the service I’m paying for. You tell me HBOMAX is the problem. I called then and they say it’s you. I’ve been trying to investigate this myself, because nobody at Xfinity is. I think the problem is with Xfinity since when I try to sign in on the computer through provider, it goes directly to Xfinity home page and that’s where it stops. There was a option for sign up for HBOMAX on your home page. I tried it and it gave me a error message and gave me the Xfinity customer service number. Unfortunately, that doesn’t help me, because the many reps I talked to has no idea how to fix it or what is going on. Everybody is stumped by why it goes directly to Xfinity home page and say “Huh, that’s not suppose to happen”. After I sign in on the computer, I go back to the device I want to watch it on and it says choose a plan. As somebody who gives Xfinity over $200.00 a month, please look into this and try to fix this. I’m asking you nicely.
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user_68dc50
Visitor
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2 Messages
1 m ago
I cannot get HBOmax for as long as I can remember either. I have worked with several phone support people, including "Advance Tech Support", as well as having 10 hours of Xfinity techs at my home. Two days ago, I received new equipment installed by Xfinity people. I had another tech here today. I still cannot get HBOmax. This is BS.
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user_925ada
Visitor
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1 Message
3 d ago
Totally agree. HBO max never works for me. This is a ripoff that I have to keep paying for when it doesn’t work. Does anyone police this company? Unbelievable!
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