Still no HBOMAX

It’s been two months now that HBOMAX doesn’t recognize my HBOMAX through Xfinity. I’ve talked to several customer service reps and while they may be very friendly, they are unable to assist with fixing it. It’s frustrating since I’m paying for HBO andI feel like I should be getting part of the service I’m paying for. You tell me HBOMAX is the problem. I called then and they say it’s you. I’ve been trying to investigate this myself, because nobody at Xfinity is. I think the problem is with Xfinity since when I try to sign in on the computer through provider, it goes directly to Xfinity home page and that’s where it stops. There was a option for sign up for HBOMAX on your home page. I tried it and it gave me a error message and gave me the Xfinity customer service number. Unfortunately, that doesn’t help me, because the many reps I talked to has no idea how to fix it or what is going on. Everybody is stumped by why it goes directly to Xfinity home page and say “Huh, that’s not suppose to happen”. After I sign in on the computer, I go back to the device I want to watch it on and it says choose a plan. As somebody who gives Xfinity over $200.00 a month, please look into this and try to fix this. I’m asking you nicely.