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Visitor

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2 Messages

Sun, Jul 11, 2021 4:27 PM

Xfinity Support - need to deprovision

Hi there,

I need to log-out all instances of my xfinity account. As I logged in in a vacation home.

Thanks,

(Edit: personal information) 

Responses

Official Employee

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154 Messages

2 m ago

Hi there (edit: personal information)!  Thanks so much for taking the time to reach out to Comcast here on our Community Forum!  We are so glad to hear from you and ready to assist in any way that we can.  I see some time has passed since this post was made.  Were you able to get this resolved?  If not, please send us a private message with your name and account info so we can get this taken care of for you.  

(edited)

Visitor

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2 Messages

2 m ago

Hi, I was not able to get this fixed and keep getting asked for an xfinity code when I haven’t rented a movie etc

Official Employee

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207 Messages

@Bestinsh0w Thanks for letting us know this is not quite working for you yet. I’m happy to help and work to find you a solution to this. (edit: formatting) You mentioned you are being asked to enter a pin as if you rented a movie but you haven’t. Does it seem as though it asking for a purchase pin or parental control code? I just want to clarify what may be going on so I can offer you the best assistance. You also mentioned being logged in at a vacation home. Is your account supposed to be in a seasonal suspension or vacation hold? Any additional details you can offer would be very helpful and we will work hard to find a solution 😊.

(edited)

I am an Official Xfinity Employee.
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