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user_4e3b3d
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Friday, October 1st, 2021 10:47 PM

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Xfinity stream stops when IOS 15 installed

I installed IOS 15 and now streaming stops when I lock the phone. It worked very well prior to the update. 

Question

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4 years ago

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bnc

Contributor

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39 Messages

4 years ago

This problem has been reported by myself and other users here :

https://forums.xfinity.com/conversations/xfinity-stream-app/allow-background-audio-not-working-on-ios-15-xfinity-stream/6149bc33dc872674e0f53672

After locking my iPhone 12 ,the audio stops. I can restart it by using the iPhone control center and tapping on the Play button. This extra step was not needed in IOS 14. Hopefully Xfinity will eventually fix the problem with an update to the Stream app.

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XfinityJeniece

Official Employee

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3K Messages

4 years ago

Hey there, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your Xfinity Stream app in order to get you back up and running! We definitely want to make sure you can still enjoy all of your favorite channels through streaming! Are you only having issues with the streaming stopping when your iPhone is locked?

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user_2d6e9e

Visitor

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1 Message

4 years ago

The app will only play sports now and music channels. What happened to the app. Definitely do not like it and won’t use it if continues to not offer all channels when in home. 

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Pf8

Visitor

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1 Message

4 years ago

This app is now broken in iPadOS 15. It stutters, the sound keeps dropping out, It reboots it self. It has become unstable and unusable! Considering the amount I pay each month for Comcast service you would think they could hire programmers who could fix these problems. Please fix this!

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CCSelena

Problem Solver

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892 Messages

Hi @Pf8! We have received several customer responses stating that based on the users' comments at the Apple support site, they isolated the issue to Safari 15. They fixed this by doing a recovery reboot that restored Big Sur 11.6 but DID NOT install Safari 15. Xfinity Streaming is now working again using Safari. We know this is a temporary fix until Apple is able to fix the bug.

I no longer work for Comcast.

4 years ago

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user_91ac7b

Visitor

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1 Message

I am also not getting any of my subscribed Xfinity Streaming stations since I installed iOs15 on my iPhone. What can I do or what can you do or what can Apple due to fix the problem?

4 years ago

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Knussba

New Poster

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10 Messages

It is not a safari issue. It is an xfinity stream app issue

i can stream in safari. Not in the xfinity app ipad pro ipad os 15.1

amazing that xfinity tech support seems unaware of this

spent an hour on chat and was promised a response

zero customer support

4 years ago

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CCStephanieK

Problem Solver

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909 Messages

Hello, @Knussba. This has since been reported as a known issue and we've been rolling out a fix. Can you please log out of the app and log back in to see if your channel lineup now is accessible? 

I no longer work for Comcast.

4 years ago

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user_037a9c

Visitor

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2 Messages

4 years ago

Mine won’t stream to my TV any longer. It says it is streaming but my Tv shows read to cast.  

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user_cf838e

Visitor

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3 Messages

4 years ago

iOS 15 update, xfinity stream no longer works on iPhone 

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user_cf838e

Visitor

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3 Messages

4 years ago

All local channels stopped streaming from update

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XfinityVianney

Official Employee

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2.2K Messages

Hi, @user_cf838e. I see you are running into some issues on your end as well. Have you tried any troubleshooting steps so far? Is it only the local channels that are missing, or do you have no content at all?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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CNJJerry

Contributor

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13 Messages

4 years ago

This started even prior to me upgrading to iOS 15.1 on my iPhone. Wish I could point to when it started failing. Terribly long download times and      Playback issues using xfinity stream app if able to download at home using wifi.  Video freezes midway while audio keeps going. 
Xfintiy Stream app needs to be fixed to work with Apple  

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XfinityAdrienne

Official Employee

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1.3K Messages

Hey there, I am very sorry to hear about your experience with the Xfinity Stream App on your iPhone. I know that is my favorite feature with traveling outside of the home to keep up with my shows. I would be happy to investigate your account with you, and troubleshoot the App concerns with you further as I know you have done some troubleshooting with us. 

 


To get started, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message Icon"
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window Press Enter to send

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_8556be

Visitor

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1 Message

4 years ago

I’m having the same issues . Delete the app restart phone and then download app again . Nothing works . Makes no sense it worked fine before this update . I don’t want to cancel but it makes no sense to pay for a service I am not getting . 

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user_cf838e

Visitor

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3 Messages

4 years ago

Everyone with a Apple needs to cancel service, direct tv will take us with open arms- fix the problem xfinity 

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