Xfinity stream goes to a commercial break and never comes back

Hello @user_stdwzw,  Thanks for reaching out on Xfinity Forums. I appreciate you confirming the device and that it up to date? Have you uninstalled the app and reinstalled it at all? Are you receiving any error codes? Is this the only channel you've noticed it doing this on?

@user_stdwzw​ I'm having the same issue and it's primarily on Fox News channel. It is so frequent, that it's impossible to watch TV without having to back out of the Fox app and re-boot back into it. It seems more problematic when the commercial break is one inserted from a local business rather than from a Fox network affiliate.  In order to enjoy TV programming, I have to access the Xfinity app through my Amazon Fire TV stick where viewing is not interrupted. Xfinity Streaming is a horrible product that is constantly having issues. Unfortunately, Xfinity continues to raise monthly costs but never seems to be able to correct the streaming issues. 

Greetings, @user_efwfx3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening with your app? The original post mentioned it was going to commercial and not coming back. Is it going to a commercial break and just freezing on a blank screen, or is it playing an endless loop of commercials without ever returning to the show? Is this happening on DVR Recordings, OnDemand content, or both? Is it happening with every program on every channel, or is it isolated to a single network? Any details you can share will help narrow down where this might be coming from. Thank you in advance!

Greetings @user_xq8pfm, that is quite the strange bug you have found there. What app(s) are you experiencing this with? 

Same here - it is extremely frustrating to see a deterioration of services while raising rates AT LEAST annually now - oh and reducing the rewards in their reward program don't forget.

Hello, @user_pr1azf! I am sorry to hear that the Xfinity Stream app is giving you trouble. I checked and so far this is not listed as a known issue that our engineers are working on. So far this would be worked on for individual accounts. Can you tell me what troubleshooting steps you tried? Are you noticing this across all programs/networks you watch or just specific ones?  

Nothing solved.  And now received price increase.

Sorry to hear that your viewing is being interrupted like this @user_8l99cf! What device are you experiencing this on?

Good afternoon @user_gv91n9, and thank you for reaching out on our Forums with your streaming issues, we are sorry to hear that you are experiencing this issue as we. Are you experiencing this issue on other devices as well or just your Samsung TV? I also see that you stated you tried using support, what troubleshooting steps did you attempt? 

Hi @user_257dea, I know how annoying it is when you’re trying to catch the news and the app just gets stuck in commercial loop. This issue is often related to how the network (Fox) delivers specific ad content to your device while you're on a non-Xfinity network. 

One effective workaround is to exit the live stream and re-enter the channel through your "Recently Watched" or "Previously Viewed" menu rather than the standard guide, which often bypasses the frozen ad segment.

You should also check the Privacy or Ad-Tracking settings on your device or browser, if "Limit Ad Tracking" is active, the Fox stream may fail to resume because it cannot verify the commercial played.

Additionally, try switching to the Xfinity Stream app, as it often handles out-of-home "TV Go" handoffs more reliably than third-party apps.

Hey @user_gv91n9 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issue with the commercial breaks?

I am surely having the same issue.  Most commercial breaks do not come back smoothly on Samsung these days.  They get stuck and repeat endlessly and show other errors at times.  Mostly the commercials just freeze with no sound or the new programming sound starts while seeing the frozen screen.   I have reinstalled the app a few times. I see lots of samsung users have this issue. It is also present on most of my Samsung TVs, but not all oddly enough.  The older TVs are not getting the same update and are fine, like this app used to be for all Samsungs.