Xfinity stream goes to a commercial break and never comes back

Hello @user_stdwzw,  Thanks for reaching out on Xfinity Forums. I appreciate you confirming the device and that it up to date? Have you uninstalled the app and reinstalled it at all? Are you receiving any error codes? Is this the only channel you've noticed it doing this on?

@user_stdwzw​ I'm having the same issue and it's primarily on Fox News channel. It is so frequent, that it's impossible to watch TV without having to back out of the Fox app and re-boot back into it. It seems more problematic when the commercial break is one inserted from a local business rather than from a Fox network affiliate.  In order to enjoy TV programming, I have to access the Xfinity app through my Amazon Fire TV stick where viewing is not interrupted. Xfinity Streaming is a horrible product that is constantly having issues. Unfortunately, Xfinity continues to raise monthly costs but never seems to be able to correct the streaming issues. 

Greetings, @user_efwfx3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening with your app? The original post mentioned it was going to commercial and not coming back. Is it going to a commercial break and just freezing on a blank screen, or is it playing an endless loop of commercials without ever returning to the show? Is this happening on DVR Recordings, OnDemand content, or both? Is it happening with every program on every channel, or is it isolated to a single network? Any details you can share will help narrow down where this might be coming from. Thank you in advance!

Greetings @user_xq8pfm, that is quite the strange bug you have found there. What app(s) are you experiencing this with? 

Hello, @user_pr1azf! I am sorry to hear that the Xfinity Stream app is giving you trouble. I checked and so far this is not listed as a known issue that our engineers are working on. So far this would be worked on for individual accounts. Can you tell me what troubleshooting steps you tried? Are you noticing this across all programs/networks you watch or just specific ones?  

Nothing solved.  And now received price increase.

Hi user_7k64zr! Thanks for taking the time to reach out on our Xfinity Forum, letting us know you're also running into this issue. I certainly understand how frustrating and inconvenient this would be, so we apologize that you're also running into this on your end. For troubleshooting and tracking purposes, are you also experiencing this on other devices in your home when watching the Fox News channel via the Xfinity Stream app?